Security Account Manager

GardaWorld•Irving, TX

6d•Onsite

About The Position

GardaWorld is hiring a Security Account Manager in Irving, Texas, to oversee performance of contract security services for a key account. The role handles client issues, communicates with key contacts, maintains client relationships, and supports improvements to the client’s security program. The Account Manager also manages account administration, compliance, billing, reporting, financial analysis, and customer projects, while helping ensure services meet contracted performance expectations.

Requirements

Authorized to work in the United States.
Able to pass an extensive screening process.
High school diploma.
Must be over the age of 21.
At least three years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.
Leadership, problem-solving, multitasking, relationship-building, communication, and attention-to-detail skills.
Professional, self-driven, and skilled in Microsoft Office and CRM software.
Strategic thinking and financial planning skills.
Project management experience and ability to stay calm under pressure.
Honest and ethical, aligning with the company’s values.
Ability to write reports, client communications, and instructional materials.
Experience with financial planning and understanding profit margins.
Ability to handle challenges and manage stress effectively.
Excellent written and verbal communication, customer service, and project management skills.

Responsibilities

Handle client or team issues and emergencies.
Communicate regularly with key client contacts and local GardaWorld Branch Teams.
Build and maintain strong relationships with principal accounts.
Improve the client’s security program for long-term success.
Meet and maintain contracted KPIs.
Guide customers through integration projects, contracts, RFPs, and onboarding.
Deliver detailed presentations focused on client needs.
Update business databases, including CRM and ERP systems.
Review MSA compliance at branch and site levels.
Develop and evaluate security and crisis management plans.
Manage client billing, including DSO assessments and overdue payment follow-ups.
Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
Analyze data and prepare internal reports.
Provide pricing estimates in collaboration with the local branch and executive sponsor.
Write reports, client communications, instructional materials, and operating guidelines.
Conduct financial forecasting and margin analysis.
Perform other duties as assigned.