Security Account Manager

Securitas Security Services•Austin, TX

About The Position

The Security Account Manager manages security services and related operations for an assigned account. The role oversees client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, post orders, staffing, scheduling, supervision, and training. The manager performs a variety of management functions and may be assigned a rank under the client contract. Security Officer duties are not normally part of the role, except on a limited, relief, or emergency basis. The position serves as a primary client contact, evaluates service quality, and addresses problems and corrective actions. It coordinates account staffing and operations with line management, supports client start-ups and security planning, oversees staff development and performance, assists with budgets, and helps ensure compliance with applicable laws, policies, and procedures. The role may authorize account-related expenditures, oversee equipment and vehicle readiness, maintain business and payroll records, coordinate schedules, inspect posts, and respond to operational or administrative issues. The role requires the physical and mental capacity to perform its essential functions, with or without reasonable accommodation. Duties may involve frequent travel and vehicle use, presentations and meetings, handling sensitive information, physical movement and lifting, and responding to emergencies or incidents on an on-call basis at all hours.

Requirements

Must be at least 18 years of age.
Must have a reliable means of communication, such as a pager or phone.
Must have reliable public or private transportation.
Must have the legal right to work in the United States.
Must be able to speak, read, and write English.
Must have a high school diploma or GED.
Must be willing to complete pre-employment screening, including a drug screen and background investigation; the working-conditions section also specifies reference checks, controlled-substance testing, and a behavioral selection survey.
Associate degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions. Relevant experience may substitute for education at one calendar year of experience for one academic year of education.
Must meet and continue to meet applicable state, county, and municipal Security Officer licensing requirements if required for assigned accounts.
Must meet and continue to meet skill, certification, or authorization requirements specified for assigned accounts.
Knowledge of security operations and procedures, supervisory practices, business operations management, and human resources administration.
Skill in staff supervision, including assigning work, training, and discipline; ability to provide direction and motivate performance.
Understanding of security and safety devices and controls; ability to track and maintain schedule assignments.
Ability to maintain professional composure in unusual circumstances and interact effectively across social levels and diverse cultures.
Ability to use a personal computer and spreadsheet software, analyze business and financial data, and develop recommendations.
Planning, organizing, leadership, oral and written communication, and customer service skills.
Ability to lead and contribute to project teams, take initiative, achieve results, manage multiple assignments concurrently, and adapt to changes.
Ability to handle sensitive and confidential information and conduct oral presentations and group meetings.
Ability to meet the physical and mental demands of the role, including talking and hearing; frequent lifting or moving up to 10 pounds and occasional lifting or moving up to 25 pounds; walking, reaching, stooping, kneeling, crouching, crawling, and vision and focus requirements.

Responsibilities

Serve as a key point of contact for the client and ensure high-quality customer service; evaluate service quality and initiate timely corrective action.
Meet regularly with client representatives, provide status updates, address actual or potential problems, assist with contract negotiations, support client start-ups, support security planning, assessments, and surveys, and review and update post orders.
Coordinate and participate in recruiting, selecting, orienting, training, developing, and retaining staff; plan, assign, and direct work; coach employees; and administer discipline as needed.
Assist with development and administration of the account budget.
Maintain a professional environment and ensure staff understand and comply with applicable laws, regulations, policies, and procedures.
Authorize appropriate account expenditures within the client contract and assigned duties; ensure vehicles are maintained, administer driver training, maintain adequate inventories of uniforms, radios, supplies, and equipment, and submit payroll and other business records.
Prepare and coordinate account staffing schedules, balancing client requirements and labor costs; review Security Officer site reports and inspect posts to evaluate security staff and verify compliance with post orders and client directives.
Provide input to company initiatives and assist promptly with legal, financial, human resources, and administrative issues.
Perform similar tasks and duties as required for the assigned account.
Follow safe work practices and notify superiors of unsafe working conditions.
Respond on an on-call basis to emergencies and incidents at all hours.