Security Account Manager

Allied Universal • Miami, FL

10d

About The Position

Allied Universal is hiring a Security Account Manager to lead daily security operations and ensure the safety and well-being of the people and places under the account’s protection. The role guides, develops, and motivates security officers and supervisors to deliver high-quality service. The annual pay rate is $70,000.

The Account Manager manages scheduling, staffing, payroll, performance, employee relations, client relationships, incident response, training, safety, site operating standards, and inventory. The role serves as the primary client contact and coordinates with clients and internal teams to resolve escalated issues and emergencies.

Requirements

• High school diploma or equivalent.
• Meet licensing requirements that may apply under state or local law and regulation; licensing may be required before employment.
• Valid driver’s license if driving a company vehicle or a personal vehicle while conducting business.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen and planning and organizing skills to manage staffing, minimize non-billed overtime, manage turnover costs, and control inventory expenses.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as Law Enforcement, Firefighter/Paramedic, or Corrections Officer.

Responsibilities

• Manage scheduling with AI-powered technology to meet client contract hours while minimizing unbilled overtime.
• Hire, coach, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
• Serve as the primary point of contact for clients and ensure high-quality service that protects people and property.
• Respond professionally to escalated issues and coordinate with clients and internal teams during security incidents and emergencies.
• Oversee training, safety, site operational standards, and inventory, including uniforms, equipment, and other essential supplies.
• Manage staffing levels, minimize non-billed overtime and turnover costs, and control inventory-related costs.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, retirement plan, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Career advancement opportunities within a global security services company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED