Security Account Manager

GardaWorld•Saint Paul, MN

17d•$60,000 - $65,000•Onsite

About The Position

Best Crowd Management is seeking an experienced Security Account Manager to oversee daily security operations at a large, high-profile venue in Saint Paul, Minnesota. This hands-on leadership role manages a 24/7 contract security program, leads a large team of security professionals, ensures contract performance and exceptional client service, and maintains a safe and secure environment for employees, guests, and visitors. The manager is the on-site lead for operational delivery, employee engagement, and client satisfaction. The role includes managing staffing and workforce performance, developing supervisors and frontline officers, maintaining compliance with company and client requirements, overseeing physical security systems, and responding to and documenting incidents. It also involves ongoing communication with client and company leadership, operational reporting, administrative recordkeeping, labor and budget support, and participation in special projects. Occasional travel of less than 10% may be required. The position is located in Saint Paul, MN, and pays $60,000–$65,000 annually.

Requirements

High school diploma or GED.
Minimum of five years of progressive security experience.
Minimum of five years of leadership experience managing security personnel within a large-scale operation.
Experience managing large contract security operations or security programs.
Experience supervising contract security services in corporate, healthcare, hospitality, venue security, or other high-volume environments.
Background in building security.
Ability to create post orders.
Strong leadership and people-management skills.
Excellent client relationship and customer service abilities.
Sound judgment and ability to make decisions under pressure.
Experience managing staffing, scheduling, and workforce performance.
Knowledge of physical security systems, access control, CCTV, and incident management.
Strong written and verbal communication skills.
Commitment to operational excellence, accountability, and continuous improvement.
Working knowledge of Microsoft Office and security reporting systems.
Valid driver's license and acceptable driving record if driving is required to perform the essential functions of the position.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to work a flexible schedule, including evenings, nights, weekends, holidays, and on-call support, as operational needs require.

Nice To Haves

Leadership experience in a large-scale operation of 1,100+ HPW is preferred.

Responsibilities

Manage day-to-day operations of a 24/7 security program supporting a large, high-profile client.
Lead, coach, and develop security supervisors and frontline officers, maintaining consistent performance and accountability.
Ensure appropriate staffing through scheduling, workforce planning, and overtime management.
Conduct site inspections and operational audits to maintain compliance with company standards and client expectations.
Monitor operations and identify opportunities to improve efficiency, service delivery, and risk mitigation.
Build and maintain relationships with client leadership through regular communication and operational collaboration.
Serve as the primary point of contact for daily operational matters and security-related concerns.
Ensure contractual obligations and service-level expectations are met.
Provide operational updates, reports, and recommendations to client and company leadership.
Lead incident response and ensure timely investigation and documentation of incidents.
Ensure compliance with company policies, post orders, regulatory requirements, and client procedures.
Oversee access control, CCTV systems, key control, and other physical security technologies.
Coordinate with law enforcement, fire departments, emergency management agencies, and other public safety partners when necessary.
Promote a culture of safety, professionalism, and continuous improvement.
Recruit, onboard, train, and mentor security personnel.
Conduct performance evaluations and coaching conversations, and take disciplinary action when appropriate.
Foster employee engagement, retention, and professional development.
Ensure required certifications, licensing, and mandatory training remain current.
Prepare operational reports, incident documentation, staffing reports, and performance metrics.
Maintain accurate personnel, scheduling, training, and compliance records.
Assist with budgeting, labor management, and operational planning.
Support additional operational initiatives and special projects as assigned.