Security Account Manager

GardaWorld • Shippensburg, PA

9d

About The Position

GardaWorld is hiring a Security Account Manager to oversee contract security services for a key account in Shippensburg, Pennsylvania. The role focuses on maintaining strong on-site performance, addressing client issues, communicating with key contacts, and improving the client’s security program. The Account Manager also supports customer projects and onboarding, manages account and billing information, reviews compliance, analyzes data, prepares reports, and provides pricing estimates and client presentations.

The position requires at least three years of security operations experience and a college degree or equivalent work experience. The successful candidate will demonstrate leadership, relationship-building, communication, project management, financial planning, and problem-solving skills, as well as proficiency with Microsoft Office and CRM software. GardaWorld offers a salary of $58,000 per year, benefits, paid time off, paid holidays, and career growth opportunities.

Requirements

• Authorized to work in the United States.
• A college degree or equivalent work experience.
• At least three years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.
• Leadership, problem-solving, multitasking, relationship-building, communication, and attention-to-detail skills.
• Professional, self-driven, and skilled in Microsoft Office and CRM software.
• Strategic thinking and financial planning skills.
• Experience managing projects and remaining calm under pressure.
• Honesty and ethical conduct aligned with company values.
• Skill in writing reports, client communications, and instructional materials.
• Experience in financial planning and understanding profit margins.
• Ability to handle challenges and manage stress effectively.
• Excellent written and verbal communication, customer service, and project management skills.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases, including CRM and ERP systems.
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Provide pricing estimates in collaboration with the local branch and executive sponsor.
• Write reports, client communications, instructional materials, and operating guidelines.
• Apply financial forecasting and margin analysis expertise.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance plans.
• 401(k) with employer matching contributions.
• Paid time off (PTO) policy.
• Paid holidays.
• Disability coverage.
• Life insurance options.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed