Security Account Manager

GardaWorld • Shippensburg, PA

7d • Onsite

About The Position

GardaWorld is hiring a Security Account Manager to oversee contract security services for a key account in Shippensburg, Pennsylvania. The role is responsible for maintaining strong on-site performance, addressing client needs, and strengthening relationships with client contacts and local GardaWorld teams. The Account Manager also supports the client’s security program and helps ensure contracted performance measures are met.

The position combines account and project management with compliance, billing, reporting, and financial analysis. The Account Manager guides customers through integration projects, contracts, RFPs, and onboarding; prepares client-focused presentations and communications; and collaborates with branch and executive stakeholders on pricing. Compensation is listed as $58,000 per year. GardaWorld describes career growth opportunities and offers a benefits package.

Requirements

• Authorized to work in the United States.
• A college degree or equivalent work experience.
• At least three years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.
• Leadership and problem-solving skills, including the ability to handle multiple tasks at once.
• Relationship-building, communication, and attention-to-detail skills.
• Professional, self-driven approach and proficiency with Microsoft Office and CRM software.
• Strategic thinking and financial planning skills.
• Project management experience and the ability to remain calm under pressure.
• Honesty and ethical conduct aligned with company values.
• Skill in writing reports, client communications, and instructional materials.
• Experience in financial planning and understanding profit margins.
• Ability to handle challenges and manage stress effectively.
• Strong written and verbal communication, customer service, and project management skills.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases, including CRM and ERP systems.
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer matching contributions
• Paid time off (PTO)
• Paid holidays
• Disability coverage
• Life insurance options
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed