Security Account Manager

Allied Universal•West Point, GA

13d

About The Position

Allied Universal is hiring an Account Manager to lead daily security operations and help ensure the safety and well-being of the people and places under the team’s protection. The role guides, develops, and motivates security officers and supervisors to deliver high-quality service. The Account Manager also manages client relationships, staffing and scheduling, operational compliance, and responses to escalated security incidents.

Requirements

High school diploma or equivalent.
Meet applicable state or local licensing requirements, which may be required before employment.
Valid driver’s license if driving a company vehicle or a personal vehicle for business.
At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
Experience leading, developing, and retaining a team while building positive client relationships.
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
Proficiency with web-based applications and computer systems, including Microsoft Office.
Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
Financial acumen to manage staffing levels, minimize non-billed overtime, and manage turnover costs; planning and organizational skills to control inventory costs.

Nice To Haves

College degree in Business Administration or a law enforcement-related field.
Law enforcement, military, contract or proprietary security services, or facility management experience.
American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
Previous payroll, billing, or scheduling experience.
Aptitude with security systems, including CCTV, access control, and badge administration.
Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer training.

Responsibilities

Use AI-powered technology to schedule security officers, meet client contract hours, and minimize unbilled overtime.
Hire, coach, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
Serve as the primary client contact and ensure high-quality service that protects people and property.
Respond professionally to escalated issues and emergencies, coordinating with clients and internal teams.
Oversee training, safety, and site operational standards.
Manage inventory, including uniforms, equipment, and other essential supplies.
Manage staffing levels, overtime, turnover costs, and inventory-related costs.

Benefits

Medical, dental, and vision coverage.
Basic life insurance and AD&D insurance; free employee life insurance is also described.
Retirement plan and 401(k).
Disability insurance.
Employee assistance programs.
Paid employee training and development.
Eight paid holidays annually, five sick days, and four personal days.
Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.
Flexible PTO is mentioned.
The posting describes a supportive company culture and work/life balance, and opportunities for career advancement.