Sales Manager, Online

The Bernard Group•Chanhassen, MN

7d•Hybrid

About The Position

The Sales Manager, Online will lead and inspire Smartpress’s Online Sales team, driving onboarding, conversion, and early-stage growth for newly acquired online customers. The role owns sales execution, revenue contribution, and the customer experience during the onboarding phase, helping transform new accounts into long-term, high-value partnerships in a fast-paced, high-volume eCommerce environment. The manager will direct a team of 6–10 Account Specialists, develop a high-performance sales culture, optimize onboarding and lead-management workflows, and work with Sales, Customer Experience, Operations, and other leaders on customer transitions and scalable process improvements. The position is full-time in Chanhassen, Minnesota, with a minimum of three days in the office. The Monday–Friday schedule varies among 7:00 a.m.–4:00 p.m., 8:00 a.m.–5:00 p.m., or 9:00 a.m.–6:00 p.m.

Requirements

High school diploma or GED.
At least 5 years of sales and/or customer service experience.
Strong leadership skills and ability to motivate and inspire team members.
Strong written and verbal communication skills and ability to build relationships with internal and external stakeholders.
Strong analytical and problem-solving skills, including the ability to use data to inform decisions.
Ability to transfer knowledge and train others effectively.
Flexibility and productivity in a fast-paced environment with regular interruptions while maintaining a positive attitude.
Ability to communicate effectively verbally and in writing, listen, and present ideas concisely and effectively.
Willingness to acknowledge mistakes.
Loyalty to customers and team; trustworthy, reliable, and easy to work with.
Enthusiasm, eagerness to take on challenges, and adaptability, including willingness to take on different duties as needed.

Nice To Haves

Four-year college degree.
2–3 or more years of sales leadership experience.

Responsibilities

Lead, coach, and manage Account Specialists supporting onboarding, sales, and early-stage revenue growth for newly acquired online customers.
Own sales performance and revenue contribution during the customer onboarding phase.
Drive year-over-year sales growth by developing, implementing, and analyzing sales processes that capture a larger share of customers’ print budgets.
Improve process execution to increase conversion, build customer confidence, and encourage repeat purchases.
Recruit, onboard, train, and develop Account Specialists through regular coaching and performance planning.
Optimize lead management and onboarding workflows to support prompt follow-up and a strong customer experience.
Track and analyze early-lifecycle metrics, identify trends, refine compensation plans, and uncover opportunities to improve efficiency and customer satisfaction.
Serve as an escalation point for complex customer issues and oversee timely, effective resolutions.
Partner with leadership across functions to implement scalable process improvements, support training initiatives, and address projects as assigned.