Aisles Online Manager

Hy-Vee, Inc.•Le Mars, IA

11d•Onsite

About The Position

The Aisles Online Manager oversees planning, staffing, and daily operations of the store’s online shopping fulfillment process, ensuring orders are picked, packed, and delivered on time and to a high standard. The role leads and develops the department team, resolves customer service issues, and looks for ways to improve the customer experience. It is a fast-paced position in a retail store setting, with constant pressure to meet deadlines and manage multiple projects during a shift.

Requirements

Must be at least 18 years old.
Strong computer and internet skills are required.
Ability to lead, motivate, and develop a team in a fast-paced, deadline-driven environment.
Clear, professional verbal and written communication with customers, team members, and vendors.
Ability to identify problems and develop practical, timely solutions.
Confidence using computer systems, including word processing, spreadsheet, email, and job-specific applications.
Strong organization and ability to manage multiple priorities and projects simultaneously.
Ability to handle confidential sales reports, pricing, profit and loss data, and operational information discreetly.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Deliver outstanding customer service, greet customers, address their needs, and take steps to resolve service issues.
Oversee the order fulfillment process and monitor incoming online orders to ensure prompt, on-time fulfillment.
Recruit, train, schedule, and develop department employees.
Educate employees about new policies, procedures, and best practices.
Ensure food safety guidelines are followed and products remain at proper temperatures throughout fulfillment.
Instruct, assign, and review others’ work; coordinate activities and address employee concerns.
Recommend employee discipline.
Answer customer phone calls and emails promptly and provide helpful service.
Follow the dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.