Aisles Online Manager
About The Position
The Aisles Online Manager oversees the planning, staffing, and day-to-day operations of the store’s online shopping fulfillment process. The manager ensures orders are picked, packed, and delivered on time and to a high standard, leads and develops department employees, resolves customer service issues, and looks for ways to improve the customer experience. The role is accountable to the Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home, and has department employees as direct reports. A high school diploma or equivalent is preferred, and strong computer and internet skills are required. The position is hourly, with an anticipated starting wage of $16.50 to $20.60 depending on experience. Employment is contingent upon successfully completing a pre-employment drug screen.
Requirements
- Commitment to Hy-Vee’s mission and passion for delivering an outstanding customer and team experience.
- Ability to lead, motivate, and develop a team in a fast-paced, deadline-driven environment.
- Clear, professional verbal and written communication with customers, team members, and vendors.
- Ability to identify problems and develop practical, timely solutions.
- Confidence navigating computer systems, including word processing, spreadsheets, email applications, and job-specific programs.
- Strong organization and ability to manage multiple priorities and projects simultaneously.
- Ability to handle confidential sales reports, pricing, profit and loss data, and operational information discreetly.
- Strong computer and internet skills.
- High school diploma or equivalent preferred.
Nice To Haves
- High school diploma or equivalent.
Responsibilities
- Deliver outstanding customer service by greeting customers, addressing their needs, and taking necessary steps to resolve service issues.
- Oversee the order fulfillment process and monitor incoming online orders to ensure prompt, on-time fulfillment.
- Recruit, train, schedule, and develop department employees.
- Educate employees about new policies, procedures, and best practices.
- Ensure food safety guidelines are followed and products are maintained at proper temperatures during fulfillment.
- Instruct, assign, and review others’ work; coordinate activities and address employee concerns as needed.
- Recommend employee discipline when appropriate.
- Answer customer phone calls and emails promptly and provide friendly, helpful service.
- Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks and special projects as they arise.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
