Aisles Online Manager
About The Position
The Aisles Online Manager oversees the planning, staffing, and day-to-day operations of the store’s online shopping fulfillment process. The manager monitors orders and ensures they are picked, packed, and delivered on time and to a high standard. The role includes leading and developing employees, resolving customer service issues, and improving the customer experience. The position involves working in a fast-moving retail environment with pressure to meet deadlines and manage multiple projects during a shift. The manager is accountable to the Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home, and supervises department employees.
Requirements
- Strong computer and internet skills.
- Ability to lead, motivate, and develop a team in a fast-paced, deadline-driven environment.
- Clear and professional verbal and written communication with customers, team members, and vendors.
- Ability to identify problems and develop practical, timely solutions.
- Confidence using computer systems, including word processing, spreadsheets, email, and job-specific programs.
- Strong organization and ability to manage multiple priorities and projects simultaneously.
- Ability to handle confidential sales reports, pricing, profit and loss data, and operational information discreetly.
- Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.
- Successful completion of a pre-employment drug screen is required.
Nice To Haves
- High school diploma or equivalent.
Responsibilities
- Deliver outstanding customer service, address customer needs, and resolve service issues.
- Oversee the order fulfillment process and monitor incoming online orders to support prompt, on-time fulfillment.
- Recruit, train, schedule, and develop department employees.
- Educate employees about new policies, procedures, and best practices.
- Ensure food safety guidelines are followed and products remain at proper temperatures during fulfillment.
- Instruct, assign, and review others’ work; coordinate activities and address employee concerns.
- Recommend employee discipline.
- Answer phones and emails promptly and provide helpful customer service.
- Follow the company dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks and special projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
