Aisles Online Manager
About The Position
The Aisles Online Manager oversees the planning, implementation, staffing, and tracking of the store’s online shopping fulfillment and delivery operations. The manager maintains the order fulfillment process, schedules personal shoppers and delivery drivers, monitors incoming orders to ensure prompt and on-time fulfillment, and works to resolve customer service issues. The role provides friendly, efficient customer service and supports the shopping experience across the store. It also includes training employees, communicating new policies and procedures, ensuring compliance with food safety guidelines, and supervising department employees. The position is primarily performed in a retail store setting and involves frequent contact with store personnel, vendors, customers, and the general public.
Requirements
- Commitment to the Hy-Vee mission and willingness to promote company values.
- Good verbal and written communication skills.
- Strong interpersonal skills and ability to interact with people in a friendly, professional manner.
- Ability to identify problems and develop and execute solutions.
- Ability to use basic computer systems, including word processing, spreadsheets, email, and job-specific programs.
- Must be skilled in using computers and the internet.
- Ability to see detail at near range, with or without correction.
- Ability to perform sedentary work, including occasional lifting or carrying of objects weighing no more than 10 pounds and occasional standing or walking.
- Ability to stoop, kneel, reach, handle, grasp, feel, talk, hear, and perform repetitive motions.
- Ability to compose original correspondence, follow technical manuals, evaluate technical data, advise people, conduct interviews to obtain basic information, and guide people by providing basic direction.
- High school diploma or equivalent preferred.
Nice To Haves
- High school diploma or equivalent.
Responsibilities
- Provide prompt, efficient, and friendly customer service, treating customers with care and patience.
- Greet customers, learn and use their names when possible, and help them locate or reach products, handle heavy items, and share suggestions or requests.
- Answer telephone calls and emails promptly and provide helpful service.
- Ensure the smooth operation of the order fulfillment process and monitor incoming online orders for prompt, on-time fulfillment.
- Train new employees and educate existing employees about new policies and procedures.
- Schedule department employees, including personal shoppers and delivery drivers.
- Ensure customer satisfaction and take steps to address service issues.
- Follow food safety guidelines and ensure products are kept at proper temperatures.
- Adhere to company policies and individual store guidelines, and report to work as scheduled and on time.
- Instruct, assign, review, and plan the work of others; maintain standards, coordinate activities, address employee problems, and recommend employee discipline.
- Perform other job-related duties and special projects as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
