Online Sales Concierge

Megatel Homes • Dallas, TX

9d • Onsite

About The Position

Megatel Homes is seeking an Online Sales Concierge for its corporate office in Dallas, Texas. The role assists New Home Sales Consultants and manages communication among customers, Sales Managers, consultants, and the Corporate Office to support an efficient and professional flow of information. The concierge handles customer inquiries, assigns and monitors leads, supports sales activities, and helps customers through home-site, floor-plan, and structural-option selections. The position is full time and follows one of two schedules: Wednesday through Sunday or Saturday through Wednesday, from 9 AM to 7 PM. All Sales Concierge team members must work Wednesday, Saturday, and Sunday each week.

Requirements

• Exceptional listening, written communication, verbal communication, and relationship-building skills.
• Excellent skills in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to recognize situations requiring escalation and promptly report issues to the appropriate person.
• High school education level.

Responsibilities

• Manage calls to the general phone number, MLS number, and Megatel website using judgment and discretion.
• Assist customers with inquiries and implement appropriate problem-solving plans.
• Escalate customer complaints to the Sales Manager when appropriate.
• Assign leads to Home Sales Consultants and monitor their progress, taking action as needed, including reassigning leads.
• Assist in selling company products in accordance with company policy and at a volume that meets or exceeds set quotas.
• Understand and use sales forms, reports, procedures, contracts, and policies.
• Establish customer relationships through marketing, office visits, phone calls, and email follow-up based on individualized monitoring.
• Maintain thorough knowledge of company product lines, subdivisions, and related community facilities.
• Respond to prospective customers’ communications in a timely manner and implement case-by-case solutions.
• Assist Home Sales Consultants as customers select home sites, house plans, and structural options.

Benefits

• Eligibility for benefits after 30 days of employment.
• 10 days of PTO in the first year, plus paid holidays.
• Career advancement opportunities.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plans.
• Life insurance and AD&D disability insurance.
• Floating holiday.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED