Online Sales Concierge-Omaha

D.R. Horton • Omaha, NE

2d

About The Position

D.R. Horton, Inc. is seeking an Online Sales Concierge to convert internet leads into onsite traffic and sales. The position manages incoming leads, communicates with potential customers through online channels, live chat, and phone, and arranges appointments with onsite Sales Representatives. It also maintains customer records, produces sales and marketing reports, analyzes website traffic, and supports prospecting and mailing activities. The role requires professionalism, ethical conduct, and current knowledge of the company's communities, products, plans, and amenities. Overtime is possible, and minimal overnight travel may be required for training.

Requirements

• High school diploma or GED and/or one to three years of related experience and/or training.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to work well within a team.
• Attention to detail and ability to manage multiple responsibilities.
• Strong organizational and follow-through skills.
• Ability to apply common-sense understanding to carry out instructions provided in written or oral form or through DRH applications.
• Proficiency with MS Office and email.
• Ability to sit for most of an 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.
• Close and peripheral vision.

Nice To Haves

• Licensing requirements vary by state.

Responsibilities

• Manage incoming internet leads from the company website and outsourced companies.
• Provide a positive experience to potential customers online, through live chat, and by phone.
• Convert qualified leads into appointments with onsite Sales Representatives.
• Enter and update information in a customer management database.
• Qualify leads and identify genuine sales opportunities.
• Produce monthly sales and marketing reports, including Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis.
• Prepare monthly analyses of divisional website traffic, hits, and sources.
• Maintain current knowledge of communities, products, plans, and amenities.
• Generate customer opportunities by prospecting and developing existing leads through telephone, email, and mail.
• Coordinate mass mailing lists and the mailing of materials to prospective clients.
• Conduct business professionally and ethically to serve customers and increase company goodwill and profit.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Employee stock purchase plan
• Flexible spending accounts
• Life and disability insurance
• Vacation, sick, and personal time, and company holidays
• Multiple voluntary and company-provided benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED