Online Sales Consultant

Toll Brothers, Inc.•Alpharetta, GA

10d•Onsite

About The Position

Toll Brothers, a luxury home builder operating in more than 60 markets, is seeking an Online Sales Consultant to manage online sales and internet lead interactions for its Georgia operations. The position is based in the company’s office in Alpharetta, Georgia. The consultant works to achieve sales conversion goals by generating qualified virtual or in-person appointments, assisting with sales that begin online, and providing customers with a luxury experience from their first interaction through handoff to the onsite sales team. The role involves promptly responding to and qualifying leads, scheduling community visits, following up through phone, email, and text, and coordinating with onsite sales and marketing partners. The consultant maintains online and community information, virtually presents homes and community features, uses business applications to update customer records, and participates in sales and marketing meetings. Customer service duties include guiding customers through the new-home process, directing inquiries to the appropriate department, surveying and following up with customers, maintaining chat availability, and nurturing interest in future communities.

Requirements

At least 2 years of sales or customer service experience.
Excellent written and verbal communication skills.
Solid planning and multitasking skills.
Real estate license where required by the state.
Weekend availability.
Ability to work a full-time, 5-day work week.
Ability to travel as required based on areas of coverage.
Must reside within the areas of coverage.
Ability to understand customer needs and Toll Brothers offerings to create win-win solutions.
Ability to build business partnerships through trusted-advisor relationships.
Ability to use sales techniques to develop leads and gain customer commitment.
Ability to collaborate with internal partners across onsite sales, marketing, and operations.
Clear, concise, and well-organized written and verbal communication.
Willingness to take on additional responsibilities outside the scope of assigned job duties.

Nice To Haves

Bachelor’s degree.
At least 3 years of new-home sales experience.
Knowledge of new-home construction.
CRM knowledge.

Responsibilities

Respond promptly to computer-generated leads in a manner appropriate to the Toll Brothers brand.
Qualify leads, schedule customer visits to communities, and hand customers off to the onsite sales team.
Use phone, email, and texting programs to contact leads from all available channels.
Follow up personally with prospects based on lead rating and interest.
Partner with onsite sales teams to convert internet leads into appointments.
Conduct prospecting campaigns and other appointment-setting activities.
Manage a digital library of customer information about products, features, neighborhoods, and amenities.
Monitor community websites to maintain accurate information.
Virtually demonstrate model homes, community and floorplan features, and homesites through the Toll Brothers website.
Maintain a frequently asked questions resource for covered communities.
Visit communities to learn about their selling points, home designs, homesites, locations, surrounding areas, and amenities.
Use business applications, including Salesforce, Pivotal, Microsoft Office applications, and E1, to complete business needs and update customer information.
Prepare and present project review forms for covered divisions as needed.
Provide weekly comments and insights for future-community and online-sales weekly reports.
Attend and participate in sales meetings, future-community startup meetings, and monthly marketing meetings as needed.
Visit communities monthly within the assigned geographic territory.
Build relationships with customers contacting the company through online forms, chat, or phone, and learn about their needs and circumstances.
Redirect callers and web customers to the appropriate company department when necessary.
Provide a general overview of the new-home building process and explain next steps.
Coordinate with marketing to nurture and build interest among leads for coming-soon communities.
Survey customers and update customer records based on their responses.
Follow up after customer visits to determine whether the community was a fit or offer another option.
Maintain chat availability on TollBrothers.com.
Send customers a congratulatory video email once their agreement is reported.