Sales & Catering Manager - Renaissance Waterford

Coury Hospitality•Oklahoma City, OK

12d

About The Position

The Sales & Catering Manager supports sales administration, group reservations, and banquet event coordination at the Renaissance Waterford Hotel. The role creates and services room blocks and reservations, prepares group documentation, and handles client billing. It also coordinates banquet event details from planning through execution, ensuring event spaces and service meet client specifications and guest expectations. The position requires effective communication, organization, multitasking, and the ability to prioritize in high-pressure situations. The manager works collaboratively with guests, coworkers, supervisors, and banquet staff; learns service procedures, menus, floor plans, and operational processes; applies basic sanitation knowledge; and takes on additional tasks as assigned based on business needs. The role requires walking, standing, and bending throughout the workday and occasionally lifting up to 25 pounds. Employment is at-will; the job description does not create a contract of employment.

Requirements

At least 3 years of experience in a sales or event manager role.
High school diploma.
Fluency in reading, writing, and spoken English.
Knowledge of computer operations and ordering procedures.
Basic knowledge of sanitation.
Strong communication and interpersonal skills.
Excellent organization and multitasking abilities.
Ability to organize and prioritize responsibilities in high-pressure situations.
Detail-oriented approach and commitment to meeting client specifications.
Ability to work collaboratively and assist the team as needed.
Ability to learn service procedures, menus, banquet room floor plans, and operational processes quickly.
Ability to walk, stand, and bend throughout the workday.
Ability to occasionally lift up to 25 pounds.

Nice To Haves

Bachelor’s degree in hospitality management or public relations.

Responsibilities

Create room blocks and input rooming lists.
Balance MARSHA, OPERA, and C.I.T.Y. groups.
Create individual reservations and service room blocks.
Gather and input information for group resumes.
Create and distribute Event Orders and Group Resumes.
Create PM accounts.
Set up client billing, post charges to credit cards, and send receipts.
Create detailed Banquet Event Orders, including floor diagrams, table numbers, buffet labels, table setups, AV needs, special requests, and dietary restrictions.
Meet and greet client contacts on event days and assist with their questions and needs.
Spot-check banquet rooms to confirm they are set according to client specifications.
Assist banquet staff as needed to prepare banquet spaces on time.
Conduct final event-day inspections to ensure the setup adheres to client standards.
Assess event success and submit findings.
Communicate effectively with guests, coworkers, and supervisors.
Organize and prioritize work, thinking and communicating clearly in high-pressure situations.
Apply basic sanitation knowledge.
Use computer systems and follow ordering procedures.
Learn service procedures, menus, banquet room floor plans, and operational processes.
Take on additional tasks and responsibilities assigned by the manager based on business volume and work needs.