Server- Renaissance Waterford

Coury Hospitality•Oklahoma City, OK

About The Position

Renaissance Waterford is hiring a Server to lead the dining experience and create memorable moments through genuine connection, thoughtful service, and attention to detail. The Server welcomes guests, guides them through the menu, shares knowledge of food and beverages, and takes ownership of each guest’s experience from arrival through farewell. The role calls for empathy, clear communication, polished professionalism, and the ability to anticipate needs and respond to guest concerns with care. The Server works closely with the Kitchen, Bar, Hosts, support Curators, and Managers to keep service running smoothly. Responsibilities include accurately taking and entering orders, communicating allergies and dietary restrictions, delivering food and beverages, monitoring tables, maintaining clean and organized service areas, and processing payments. The position operates in a fast-paced restaurant environment with frequent guest interaction and changing priorities. Flexible scheduling, including evenings, weekends, and holidays, may be required based on business needs.

Requirements

Previous serving, bartending, restaurant, hotel, or customer service experience is required.
Strong verbal and written communication skills and the ability to communicate effectively with guests, coworkers, supervisors, and other departments.
Ability to prioritize and multitask in a fast-paced environment.
Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
Strong basic mathematical skills and the ability to accurately process guest payments.
Ability to make food and beverage pairing recommendations and execute professional wine service.
Knowledge of basic food safety and sanitation standards.
Dependable attendance and punctuality.
Ability to maintain a polished, calm, professional presence and a positive, enthusiastic attitude during busy service periods.

Nice To Haves

Strong knowledge of food, beverages, ingredients, cooking techniques, and service standards.
Knowledge of wine, spirits, drink recipes, and beverage pricing.
Experience with POS systems and restaurant ordering procedures.

Responsibilities

Greet guests promptly and warmly and take ownership of their dining experience from beginning to end.
Guide guests through the menu, answer questions, make recommendations, and create an upbeat, welcoming atmosphere.
Maintain knowledge of menu items, ingredients, preparation methods, brands, pricing, promotions, and daily specials.
Take food and beverage orders accurately and enter them promptly into the POS system.
Communicate allergies and dietary restrictions clearly to the Kitchen and on guest tickets.
Retrieve and deliver food and beverage orders accurately and within expected service times.
Monitor tables throughout the meal, proactively replenish beverages, and respond to guest needs.
Serve alcoholic and non-alcoholic beverages according to applicable regulations and company standards.
Clear plates at the appropriate time and request assistance when items cannot be safely cleared by one person.
Provide thoughtful crumb service when appropriate.
Keep the service station stocked, organized, clean, and ready for each service period.
Present checks accurately, process payments, and count back change when applicable.
Keep tables, service areas, and the bar clean, orderly, and properly stocked.
Clear and reset tables efficiently for the next guest.
Respond to guest questions, concerns, and service recovery opportunities with professionalism and genuine care.
Communicate with support Curators, Hosts, Managers, and Kitchen and Bar teams to keep service running smoothly.
Thank every guest sincerely and provide a warm farewell.
Make food and beverage pairing recommendations and execute professional wine service.
Maintain sanitation, cleanliness, and organization throughout the dining experience.
Maintain dependable attendance and punctuality and adhere to grooming and uniform standards.