Room Service Attendant

Banner Health•Glendale, AZ

1d•Onsite

About The Position

This position provides patients with menu and meal service, receives and forwards patient requests and communications to Dietetic Technicians and Dietitians when appropriate, and assembles patient meals in the correct quantities. The role works to promote patient satisfaction with food and nutrition services. It is based at Banner Thunderbird Medical Center in Glendale, Arizona, and is part of the Culinary & Nutrition-Hosp department. The attendant interacts with patients and families, food service staff, nursing staff, Dietetic Technicians, and Dietitians. The work requires following routines and instructions, working quickly and accurately, providing courteous customer service, and maintaining food quality, dietary, food handling, and sanitation standards. The schedule is an eight-hour varied shift, primarily 11:30 a.m.–8:00 p.m. or 3:30 p.m.–8:00 p.m., with weekends and holidays required.

Requirements

Reading, writing, and mathematical skills.
Skills and knowledge of nutrition services typically gained through one to two years of related experience.
Effective interpersonal communication skills and a friendly customer service attitude.
Ability to follow instructions and safety guidelines when working with cleaning chemicals.
Ability to learn and use business computer software and point-of-sale systems.
Ability to learn food handling regulations and pass certification tests as required.
Demonstrated effective customer service skills.
For Banner Staffing Services team members, a food handlers' card is required within 30 days of hire; the posting excludes BSS team members in Tucson and Colorado from this requirement.

Nice To Haves

High school diploma/GED or equivalent working knowledge.
Understanding of nutrition services, common modified diets, and portion measures.
Additional skills and knowledge in health care nutrition services.
Bilingual skills, preferred in some assignments.
Additional related education and/or experience.

Responsibilities

Visit patients to obtain or discuss menu selections based on dietary orders, and enter or record daily meal selections and preferences for one or more patient units.
Use judgment regarding modified diets, food, and menus; request assistance from Dietetic Technicians or Dietitians when needed; and edit patient menus as required.
Set up tray workstations, prepare or portion assigned foods according to correct quantities, and/or assemble patient trays.
Deliver and serve meals, making independent judgments about special requests, snacks, and nourishments.
Provide customer service by phone and in person, and resolve customer complaints effectively and efficiently.
Maintain food handling and sanitation standards that meet licensing agency requirements.
Resolve minor problems with patient menus and trays while following work routines and maintaining dietary, food quality, and sanitation standards.