Room Service Attendant

Cache Creek Casino Resort•Brooks, CA

About The Position

The Room Service Attendant provides an excellent in-room dining experience to diverse guests by delivering attentive service and demonstrating food and beverage knowledge. The role takes guest orders by phone, prepares and delivers room service and amenity orders, sets tables, serves wine or champagne according to standards, and clears tables after meals. The attendant also supports orders for entertainers in Club 88 and other venues, records transactions in the POS system, tracks orders, and maintains assigned side work and clean service areas. The position requires professional, prompt, friendly, courteous, and cheerful interactions with guests. The attendant maintains knowledge of room-service menu items and casino outlets, services, events, and promotions; may recommend additional food items; assists with initial guest concerns and promptly reports them to management; and communicates with other departments as needed. The role follows service, uniform, and appearance standards and includes attending training seminars and classes. This position has no supervisory responsibilities.

Requirements

At least six months of related experience and/or training in a customer-service position involving interaction with guests by phone or in person.
A one-year certificate from a college or technical school, or an equivalent combination of experience and education.
Must be at least 21 years of age.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply common-sense understanding to written, oral, or diagram instructions and address problems involving several concrete variables in standardized situations.
Cache Creek Casino Tribal Gaming License.
TIPS Alcohol Awareness Program certification.
Ability to perform essential duties with or without reasonable accommodations.
Ability to regularly lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.

Responsibilities

Promote Cache Creek Casino Resort in a positive manner.
Follow prescribed sequence-of-service standards.
Answer phones and take guest orders.
Deliver orders to guest rooms and set tables for an enjoyable dining experience.
Open and serve wine or champagne according to specified standards.
Clear tables after guests complete their meals.
Communicate effectively with other departments as required.
Provide prompt, friendly, courteous, and cheerful phone service and maintain a professional demeanor in guest interactions.
Maintain knowledge of room-service menu items and recommend or suggest additional food items.
Accurately record guest transactions in the POS system and track orders as needed.
Set up and expedite room-service and amenity orders, as well as orders for entertainers in Club 88 and other venues.
Complete and maintain side work as assigned by management.
Keep work areas, storage rooms, china, glassware, silverware, serviceware, and table linens clean.
Assist with initial guest concerns and report them to management immediately.
Follow uniform and appearance standards.
Stay informed about casino outlets, services, events, promotions, concerts, and production shows, and provide information as appropriate.
Attend training seminars and classes.
Perform other duties assigned by management.