Room Service Attendant
About The Position
The Room Service Attendant provides patients with menu and meal services, receives patient requests, and forwards relevant communications to Dietetic Technicians and Dietitians. The role assembles patient meals in correct quantities and works to ensure patient satisfaction with food and nutrition services. The attendant may visit patients to discuss menu selections based on dietary orders, record meal selections and preferences, assist with tray-station setup and food preparation, and deliver and serve meals. The position involves interacting with patients and families, food service and nursing staff, Dietetic Technicians, and Dietitians. It requires following work routines, working quickly and accurately, delivering good customer service, and maintaining dietary, food-quality, food-handling, and sanitation standards. This is a full-time evening-shift position in Tucson, Arizona, with shifts from 12:30 p.m. to 9 p.m. The schedule includes weekends, generally with Tuesday and Wednesday or Wednesday and Thursday off. The job offers an 18% night-shift differential for hours worked after 7 p.m., a flat $1-per-hour weekend differential for weekend hours, and free uniforms including one pair of shoes yearly.
Requirements
- Reading, writing, and mathematical skills.
- Nutrition-services skills and knowledge typically gained through one to two years of related experience.
- Effective interpersonal communication skills and a friendly customer-service attitude.
- Ability to follow instructions and safety guidelines for working with cleaning chemicals.
- Ability to learn and use business computer software and point-of-sale systems.
- Ability to learn food-handling regulations and pass certification tests as required.
- Demonstrated effective customer-service skills.
- For Banner Staffing Services team members, a food handlers' card is required within 30 days of hire, except for BSS team members in Tucson and Colorado.
Nice To Haves
- High school diploma/GED or equivalent working knowledge.
- Understanding of nutrition services, common modified diets, and portion measures.
- Additional skills and knowledge in health care nutrition services.
- Bilingual skills in some assignments.
- Additional related education and/or experience.
Responsibilities
- Visit patients to obtain or discuss menu selections based on dietary orders and record daily meal selections and preferences for assigned patient units.
- Use judgment with modified diets, food, and menu knowledge; request assistance from a Diet Tech or Dietitian when needed and edit patient menus as required.
- Set up tray workstations, prepare or portion assigned foods in correct quantities, and assemble patient trays.
- Deliver and serve meals, using independent judgment regarding special requests, snacks, and nourishments.
- Provide customer service by phone and in person and resolve customer complaints effectively and efficiently.
- Maintain food-handling and sanitation standards that meet licensing agency requirements.
- Resolve minor problems with patient menus and trays while following work routines and maintaining dietary, food-quality, and sanitation standards.
Benefits
- 18% night-shift differential for hours worked past 7 p.m.
- $1-per-hour flat-rate weekend differential for all hours worked on weekends.
- Free uniforms, including one pair of shoes yearly.
- Professional development, wellness benefits, and continued education.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
