Room Service Attendant
About The Position
The Room Service Attendant provides an excellent in-room dining experience to diverse guests by delivering exemplary guest service and demonstrating extensive food and beverage knowledge. The role takes and tracks guest orders, delivers and serves food and beverages in guest rooms, and helps ensure that room service and amenity orders are accurate and well presented. The attendant maintains a professional, friendly demeanor, responds to initial guest concerns, and shares information about casino services, outlets, events, and promotions. This position has no supervisory responsibilities. Employees must perform the essential duties satisfactorily, with or without reasonable accommodations, and follow service, cleanliness, uniform, and appearance standards. The role requires at least six months of related customer-service experience and/or training, as well as being at least 21 years of age. A Cache Creek Casino Tribal Gaming License and TIPS Alcohol Awareness Program certification are specified.
Requirements
- At least six months of related experience and/or training in a customer-service position involving guest interaction by phone or in person.
- A one-year college or technical-school certificate, or an equivalent combination of experience and education.
- Must be at least 21 years of age.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
- Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to use common-sense understanding to carry out written, oral, or diagrammatic instructions and handle problems involving several concrete variables in standardized situations.
- Cache Creek Casino Tribal Gaming License.
- TIPS Alcohol Awareness Program certification.
- Ability to perform essential duties with or without reasonable accommodations.
Responsibilities
- Promote Cache Creek Casino Resort in a positive manner.
- Follow prescribed sequence-of-service standards.
- Answer phones and take guest orders.
- Deliver orders to guest rooms and set tables to support a favorable dining experience.
- Open and serve wine or champagne according to specified standards.
- Pick up tables after meals are completed.
- Communicate effectively with other departments as needed.
- Maintain a professional demeanor and provide prompt, friendly, courteous, and cheerful phone service.
- Maintain complete knowledge of room-service menu items and recommend additional food items.
- Accurately record guest transactions in the POS system and track orders as needed.
- Set up and expedite room-service and amenity orders, as well as orders for entertainers in Club 88 and other venues.
- Complete assigned side work and maintain cleanliness of work areas, storage rooms, china, glassware, silverware, serviceware, and table linens.
- Assist with initial guest concerns and report them to management promptly.
- Follow uniform and appearance standards.
- Stay informed about casino events, promotions, special events, concerts, production shows, outlets, and casino services.
- Attend training seminars and classes.
- Perform other duties assigned by management.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
