Room Service Attendant

Banner Health • Gilbert, AZ

6d • Onsite

About The Position

The Room Service Attendant provides patients with menu and meal services, receives and forwards patient requests to Dietetic Technicians and Dietitians when appropriate, and assembles meals according to correct quantities. The position aims to promote patient satisfaction with food and nutrition services. Attendants may visit patients to discuss menu selections based on dietary orders, record meal preferences, assist with modified-diet questions, prepare and portion food, assemble and deliver trays, and respond to requests for snacks and nourishments. The role includes customer service by phone and in person, handling minor menu and tray issues, and maintaining food-handling and sanitation standards. Team members may be cross-trained in the dish room to support business needs.

This is a full-time position at Banner Gateway Medical Center in Gilbert, Arizona. The primary shift is 11:30 a.m.–8:00 p.m., with 6:30 a.m.–3:00 p.m. shifts as needed. Weekend work is included, with every third weekend off. A flat-rate weekend differential of $1 per hour applies to hours worked on weekends. Free uniforms are provided, including one pair of shoes per year.

Requirements

• Reading, writing, and mathematical skills.
• One to two years of related experience, typically providing skills and knowledge in nutrition services.
• Effective interpersonal communication skills and a friendly customer-service attitude.
• Ability to follow instructions and safety guidelines for working with cleaning chemicals.
• Ability to learn and use business computer software and point-of-sale systems.
• Ability to learn food-handling regulations and pass required certification tests.
• Demonstrated effective customer-service skills.
• For Banner Staffing Services team members, a food handlers' card is required within 30 days of hire, except for team members in Tucson and Colorado.

Nice To Haves

• High school diploma, GED, or equivalent working knowledge.
• Understanding of nutrition services, common modified diets, and portion measures.
• Additional skills and knowledge in health care nutrition services.
• Bilingual skills for some assignments.
• Additional related education and/or experience.

Responsibilities

• Visit patients to obtain or discuss menu selections based on dietary orders, and record daily meal selections and preferences.
• Use appropriate judgment regarding modified diets, food, and menu knowledge; request Diet Tech or Dietitian assistance when needed and edit patient menus as required.
• Set up tray workstations, prepare and portion assigned foods, and assemble patient trays according to correct quantities.
• Deliver and serve meals, making independent judgments about special requests, snacks, and nourishments.
• Provide customer service by phone and in person and resolve customer complaints effectively and efficiently.
• Maintain food-handling and sanitation standards that meet licensing agency requirements.
• Forward patient requests and communications to Dietetic Technicians and Dietitians when appropriate.
• Resolve minor problems with patient menus and trays while following work routines and maintaining dietary, food-quality, and sanitation standards.
• Cross-train in the dish room and support its operations as business needs require.

Benefits

• Free uniforms, including one pair of shoes yearly.
• $1 per hour flat-rate weekend differential for all hours worked on weekends.
• Banner Health highlights professional development, wellness benefits, and continued education.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed