Retail Print Manager

Office Depot • IL, IL

10d • $20 - $24 • Onsite

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will foster a sales culture, maintain visual and merchandising standards for print products, prioritize client satisfaction, and oversee print production, equipment, supplies, and quality delivery. You will help lead a customer-centric environment, engage with the local community, and support a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The role is also an External Key Carrier and leader on duty, responsible for opening and closing the store. The schedule must be flexible to meet business needs, including evenings, weekends, and occasional holidays. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

Requirements

• 1–3 years of related experience.
• Minimum of 2 years of management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.
• Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
• Subject matter expertise in Print Services and related systems.
• Proficiency with role-related technology and POS systems.
• Advanced selling skills.
• Strong verbal and written interpersonal and communication skills.
• Ability to coach, train, and develop others.
• Adaptable, positive, and engaging, with integrity, accountability, and trustworthiness.
• Action-oriented, results-driven, able to make sound decisions, and patient.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.

Nice To Haves

• High school diploma or equivalent preferred.
• Passion for the brand, products, services, and solutions.
• Desire to continuously grow selling skills and product knowledge.

Responsibilities

• Ensure memorable customer experiences and client satisfaction in the Print Department.
• Execute Office Depot selling techniques and sales training in print and across the store.
• Drive a sales-focused environment through training and development of all associates.
• Model exceptional customer service and product expertise.
• Guide, direct, and train associates on print processes and selling techniques.
• Facilitate training on the business model and the full range of services offered to clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Provide input using independent judgment when assessing associates’ performance, certifications, and competencies.
• Operate equipment in the Print Services area to support efficient production and complete orders correctly and on time.
• Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
• Support increased sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
• Maintain the safety and security of the print department, building, and associates when other managers are absent.
• Perform store opening and closing duties, including activating and deactivating the alarm system, cash handling, and daily store balancing.
• Partner with associates to ensure regular loss-prevention compliance.
• Perform all responsibilities associated with the External Key Carrier designation.
• Perform other duties as necessary.

Benefits

• Competitive salaries.
• Benefits package that includes a 401(k).
• Opportunities to move and grow within the organization.
• Potential eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED