Retail Print Manager

Office Depot • Elizabeth City, NC

4d • $15 - $24 • Onsite

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high print-volume store. You will help create a sales-focused culture, maintain visual and merchandising standards for print products, and prioritize client satisfaction. You will oversee print production, equipment, and supplies, ensuring high-quality print materials are delivered correctly and on time. The role supports a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Print Manager is also a Key Carrier and leader on duty, responsible for opening and closing the store. The schedule must be flexible to meet business needs, including evenings, weekends, and occasional holidays. The role may require consent to periodic comprehensive background checks conducted by a third party.

Requirements

• 1–3 years of related experience.
• At least 2 years of management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.
• Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
• Subject matter expertise in Print Services and related systems.
• Proficiency with role-related technology and POS systems.
• Advanced selling skills.
• Strong verbal and written interpersonal and communication skills.
• Ability to coach, train, and develop others.
• Adaptable, positive, and engaging, with integrity, accountability, and trustworthiness.
• Action-oriented, results-driven, able to make sound decisions, and patient.
• Passion for the brand, products, services, and solutions, and a desire to continuously develop selling skills and product knowledge.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
• Ability to perform store opening and closing duties as a Key Carrier.
• Consent to periodic comprehensive third-party background checks may be required.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Ensure memorable customer experiences and client satisfaction in the Print Department.
• Execute Office Depot selling techniques and sales training in print and across the store.
• Drive a sales-focused environment by training and developing associates, including print associates.
• Model exceptional customer service and product expertise.
• Guide, direct, and train associates on print processes and selling techniques.
• Facilitate training on the business model and the full range of services offered to clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Use independent judgment when providing input on associate performance, certifications, and competencies.
• Operate Print Services equipment to support efficient production and complete customer orders accurately and on time.
• Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
• Support sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
• Maintain the safety and security of the print department, building, and associates when other managers are absent.
• Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
• Partner with associates to ensure regular loss prevention compliance.
• Perform other duties as necessary, including responsibilities associated with the External Key Carrier designation.

Benefits

• 401(k)
• Opportunities to move and grow within the organization.
• Potential eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED