Retail Print Manager

Office Depot • Cincinnati, OH

10d • $15 - $21

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will help develop a vibrant sales culture, maintain visual and merchandising standards for print products, and prioritize client satisfaction. The role oversees print production, equipment, supplies, and the delivery of high-quality print materials while supporting a customer-centric environment and positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Print Manager is also a Key Carrier and leader on duty, responsible for opening and closing the store and maintaining safety and security when other managers are absent. The position requires a flexible schedule that may include evenings, weekends, and occasional holidays. Periodic comprehensive third-party background checks may be required. The role supports a safe and healthy work environment and may include other duties as assigned.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience.
• Minimum 2 years of management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.
• Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
• Subject matter expertise in Print Services and related systems.
• Proficiency with role-related technology and POS systems.
• Advanced selling skills.
• Strong verbal and written interpersonal and communication skills.
• Passion for the company’s brand, products, services, and solutions.
• Desire to continuously develop selling skills and product knowledge.
• Ability to coach, train, and develop others.
• Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust.
• Action-oriented, results-driven, able to make sound decisions, and demonstrates patience.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
• May be required to consent to periodic comprehensive third-party background checks.

Responsibilities

• Ensure memorable customer experiences and client satisfaction in the Print Department.
• Execute Office Depot selling techniques and sales training in print and across the store.
• Drive a sales-focused environment through training and development of associates.
• Model exceptional customer service and product expertise.
• Provide guidance, direction, and ongoing training to associates on print processes and selling techniques.
• Facilitate training sessions on the business model and the full service offering for clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Provide input, using independent judgment, on associate performance assessments, certifications, and competencies.
• Operate Print Services equipment to ensure efficient production and accurate, timely completion of customer orders.
• Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
• Support sales and profitability improvements through conversion, average order value, and customer satisfaction initiatives.
• Maintain the safety and security of the print department, building, and associates when other managers are absent.
• Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
• Partner with associates to ensure regular loss-prevention compliance.
• Perform responsibilities associated with the External Key Carrier designation.
• Perform other duties as necessary or assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED