Retail Print Manager

Office Depot • Harvey, LA

21d • $15 - $21 • Onsite

About The Position

The Retail Print Manager drives print sales and service growth within a high-print-volume Office Depot store. The role oversees print production, equipment, and supplies while ensuring high-quality, accurate, and timely customer orders. It also supports a customer-centric environment, contributes to store visual and merchandising standards, engages with the local community, and fosters a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

As a leader on duty and Key Carrier, the Print Manager may be responsible for opening and closing the store, including store security and operational procedures when other managers are absent. The position requires a flexible schedule to meet business needs, including evenings, weekends, and occasional holidays. Periodic comprehensive third-party background checks may be required. The role includes coaching and developing associates, supporting sales and service across the store, maintaining print operations, and contributing to operational efficiency and profitability.

Requirements

• One to three years of related experience.
• At least two years of management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.
• Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
• Subject matter expertise in Print Services and related systems.
• Proficiency with role-related technology and POS systems.
• Advanced selling skills.
• Strong verbal and written interpersonal and communication skills.
• Ability to coach, train, and develop others.
• Adaptable, positive, and engaging, with integrity, accountability, and trustworthiness.
• Action-oriented, results-driven, able to make sound decisions, and patient.
• Ability to work a flexible schedule that includes evenings, weekends, and occasional holidays.

Nice To Haves

• High school diploma or equivalent preferred.
• Passion for the brand, products, services, and solutions.
• Desire to continuously grow selling skills and product knowledge.

Responsibilities

• Ensure memorable customer experiences and client satisfaction in the Print Department.
• Execute Office Depot selling techniques and sales training in print and across the store.
• Drive a sales-focused environment through training and development of associates.
• Model exceptional customer service and product expertise.
• Guide, direct, and train associates on print processes and selling techniques.
• Facilitate training on the business model and the full range of services available to clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Use independent judgment when providing input on store associates’ performance, certifications, and competencies.
• Operate Print Services equipment to maintain efficient production and complete customer orders correctly and on time.
• Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
• Contribute to sales and profitability through initiatives that improve conversion, Average Order Value, and customer satisfaction.
• Maintain the safety and security of the print department, building, and associates when other managers are absent.
• Perform store opening and closing responsibilities, including activating and deactivating the alarm system, cash handling, and daily store balancing.
• Partner with associates to ensure regular loss prevention compliance.
• Perform other duties as necessary, including responsibilities associated with the External Key Carrier designation.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, paid according to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED