Retail Print Manager

Office Depot•Lee's Summit, MO

25d•$16 - $22•Onsite

About The Position

The Retail Print Manager at Office Depot drives print sales and service growth in a high-print-volume store. This role oversees print production, equipment, and supplies while ensuring high-quality print materials are delivered correctly and on time. The manager helps maintain a customer-centric environment, develops a sales-focused culture, supports visual and merchandising standards for print products, engages with the local community, and promotes Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The manager leads and develops associates through guidance, training, coaching, and feedback, and may provide input on their performance, certifications, and competencies. As a Key Carrier and leader on duty, the manager is responsible for opening and closing the store and maintaining the safety and security of the print department, building, and associates when other managers are absent. The role requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Periodic comprehensive third-party background checks may be required. The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and omnichannel retail operations. The company states that it is committed to maintaining a safe and healthy work environment and expects coworkers to support its operational safety culture. The posting notes that responsibilities may not be exhaustive and that other duties may be assigned. Compensation includes competitive salaries, a benefits package, and possible participation in an incentive program; the posting also notes opportunities to move and grow within the organization.

Requirements

1–3 years of related experience.
At least 2 years of management experience or equivalent internal development.
Experience in Print Center operations.
Experience with logistics, freight, and visual merchandising.
Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
Subject matter expertise in Print Services and related systems.
Proficiency with role-related technology and POS systems.
Advanced selling skills.
Strong verbal and written interpersonal and communication skills.
Passion for the brand, products, services, and solutions, and a desire to continuously grow selling skills and product knowledge.
Ability to coach, train, and develop others.
Adaptable, positive, and engaging, with integrity, accountability, and trustworthiness.
Action-oriented approach, results focus, sound decision-making, and patience.
Ability to work a flexible schedule that includes evenings, weekends, and occasional holidays.
Ability to consent to periodic comprehensive third-party background checks may be required.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Ensure memorable customer experiences and client satisfaction in the Print Department.
Execute Office Depot selling techniques and sales training in print and across the store.
Drive a sales-focused environment by training and developing associates, including print associates.
Model exceptional customer service and product expertise.
Guide, direct, and train associates on print processes and selling techniques.
Facilitate training on the business model and the complete service offering for clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
Use independent judgment when providing input on store associates’ performance, certifications, and competencies.
Operate Print Services equipment to support efficient production and complete customer orders correctly and on time.
Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
Support sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
Maintain the safety and security of the print department, building, and associates when other managers are absent.
Perform store opening and closing duties, including activating and deactivating the alarm system, cash handling, and daily store balancing.
Partner with associates to ensure regular loss-prevention compliance.
Perform all responsibilities associated with the External Key Carrier designation.
Perform other duties as necessary or assigned.