Retail Print Manager

Office Depot•South Strabane Township, PA

14d•$15 - $23

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will foster a vibrant sales culture, improve visual and merchandising standards for print products, and prioritize client satisfaction. The role oversees print production, equipment, supplies, and the delivery of high-quality print materials. You will help lead a customer-centric environment, engage with the local community, and support a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Print Manager is also a Key Carrier and leader on duty, responsible for opening and closing the store. A flexible schedule is required to meet business needs, including evenings, weekends, and occasional holidays. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience.
At least 2 years of management experience or equivalent internal development.
Experience in Print Center operations.
Experience with logistics, freight, and visual merchandising.
Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
Subject matter expertise in Print Services and related systems.
Proficiency with role-related technology and POS systems.
Advanced selling skills.
Strong verbal and written interpersonal and communication skills.
Ability to coach, train, and develop others.
Adaptability and a positive, engaging approach, with integrity, accountability, and trust.
Action orientation, results focus, sound decision-making, and patience.
Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.

Nice To Haves

Passion for the brand, products, services, and solutions.
Desire to continuously grow selling skills and product knowledge.

Responsibilities

Ensure memorable customer experiences and client satisfaction in the Print Department.
Execute Office Depot selling techniques and sales training in print and across the store.
Drive a sales-focused environment by training and developing associates, including print associates.
Model exceptional customer service and product expertise.
Guide, direct, and train associates in print processes and selling techniques.
Facilitate training on the business model and the full service offering for clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
Use independent judgment when providing input on store associates’ performance, certifications, and competencies.
Operate Print Services equipment to maintain efficient production and ensure orders are completed correctly and on time.
Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
Maintain the safety and security of the print department, building, and associates when other managers are absent.
Perform store opening and closing duties, including activating and deactivating the alarm system, cash handling, and daily store balancing.
Partner with associates to ensure regular loss prevention compliance.
Perform other duties as necessary, including responsibilities associated with the External Key Carrier designation.