Retail Print Manager

Office Depot • Houston, TX

10d • $14 - $19 • Onsite

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high print volume store. You will foster a vibrant sales culture, maintain visual and merchandising standards for print products, prioritize client satisfaction, oversee print production, manage equipment and supplies, and ensure high-quality print materials are delivered. The role helps lead a customer-centric environment, engages with the local community, and promotes Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Print Manager is also a Key Carrier and leader on duty, responsible for opening and closing the store. The schedule is flexible according to business needs and includes evenings, weekends, and occasional holidays. The position may require consent to periodic comprehensive background checks conducted by a third party.

The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and omnichannel retail operations. It is committed to maintaining a safe and healthy work environment, and expects coworkers to follow safe practices and address potential hazards. The company offers competitive salaries, a benefits package including a 401(k), opportunities for career growth, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience.
• At least 2 years of management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.
• Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
• Subject matter expertise in Print Services and related systems.
• Proficiency with role-related technology and POS systems.
• Advanced selling skills.
• Strong verbal and written interpersonal and communication skills.
• Passion for the brand, products, services, and solutions.
• Desire to continuously develop selling skills and product knowledge.
• Ability to coach, train, and develop others.
• Adaptability and a positive, engaging approach, with integrity, accountability, and trustworthiness.
• Action-oriented approach; ability to drive results, make sound decisions, and demonstrate patience.
• Ability to work a flexible schedule that includes evenings, weekends, and occasional holidays.
• Consent to periodic comprehensive third-party background checks may be required.

Nice To Haves

• High school diploma or equivalent is preferred.

Responsibilities

• Own delivery of memorable customer experiences and client satisfaction in the Print Department.
• Ensure Office Depot selling techniques and sales training are executed in print and across the store.
• Drive a sales-focused environment through training and development of all associates, including print associates.
• Model exceptional customer service and product expertise.
• Guide, direct, and provide ongoing training to associates on print processes and selling techniques.
• Facilitate training sessions on the business model and the full service offering for clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Exercise independent judgment when providing input on store associates’ performance, certifications, and competencies.
• Operate Print Services equipment to support efficient production and accurate, timely customer orders.
• Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
• Contribute to sales and profitability through initiatives that improve conversion, Average Order Value, and customer satisfaction.
• Maintain the safety and security of the print department, building, and associates when other managers are absent.
• Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
• Partner with associates to ensure regular loss prevention compliance.
• Fulfill the responsibilities associated with the External Key Carrier designation.
• Perform other duties as necessary.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• Possible participation in an incentive program, subject to plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED