Retail Print Manager

Office Depot•Ogden, UT

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high print volume store. You will help create a vibrant sales culture, maintain visual and merchandising standards for print products, and prioritize client satisfaction. You will oversee print production, equipment, and supplies, ensuring high-quality print materials are delivered. The role also supports a customer-centric environment, local community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Print Manager is also a Key Carrier and leader on duty, responsible for opening and closing the store. The role requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Periodic comprehensive background checks conducted by a third party may be required. The position involves supporting a safe work environment for coworkers and customers. Other duties may be assigned.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience.
At least 2 years of management experience or equivalent internal development.
Experience in Print Center operations.
Experience with logistics, freight, and visual merchandising.
Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
Subject matter expertise in Print Services and related systems.
Proficiency with role-related technology and POS systems.
Advanced selling skills.
Strong verbal and written interpersonal and communication skills.
Passion for the brand, products, services, and solutions.
Desire to continuously develop selling skills and product knowledge.
Ability to coach, train, and develop others.
Adaptable, positive, and engaging, with integrity, accountability, and trustworthiness.
Action-oriented approach; ability to drive results, make sound decisions, and demonstrate patience.
Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.

Responsibilities

Ensure memorable customer experiences and client satisfaction in the Print Department.
Execute Office Depot selling techniques and sales training in print and across the store.
Drive a sales-focused environment through training and development of associates.
Model exceptional customer service and product expertise.
Guide, direct, and train associates on print processes and selling techniques.
Conduct training on the business model and the full range of services offered to clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and foster trust and brand loyalty.
Exercise independent judgment when providing input on associate performance assessments, certifications, and competencies.
Operate equipment in the Print Services area to support efficient production and accurate, timely completion of customer orders.
Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
Support sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
Maintain the safety and security of the print department, building, and associates when other managers are absent.
Perform store opening and closing duties, including activating and deactivating the alarm system, cash handling, and daily store balancing.
Partner with associates to ensure regular loss prevention compliance.
Perform all responsibilities associated with the External Key Carrier designation.
Perform other duties as assigned.