Retail Print Manager

Office Depot • Waxahachie, TX

18d • $14 - $17

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will help create a sales-focused culture, maintain visual and merchandising standards for print products, and prioritize client satisfaction. You will oversee print production, equipment, and supplies, and ensure high-quality print materials are delivered. The role also involves helping lead a customer-centric environment, engaging with the local community, and fostering a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Print Manager is also a Key Carrier and leader on duty, responsible for opening and closing the store. The schedule must be flexible to meet business needs and includes evenings, weekends, and occasional holidays. The role may require consent to periodic comprehensive background checks conducted by a third party.

The position includes leading sales and service, training and developing associates, operating print equipment, improving production processes, managing supplies, and carrying out key-carrier and store-safety responsibilities. The company describes its work environment as committed to maintaining a safe and healthy environment for coworkers and customers. Office Depot offers competitive salaries, a benefits package that includes a 401(k), opportunities for career growth, and possible participation in an incentive program, subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience.
• Minimum of 2 years of management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.
• Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
• Subject matter expertise in Print Services and related systems.
• Proficiency with role-related technology and POS systems.
• Advanced selling skills.
• Strong verbal and written interpersonal and communication skills.
• Passion for the brand, products, services, and solutions.
• Desire to continuously improve selling skills and product knowledge.
• Ability to coach, train, and develop others.
• Adaptable, positive, and engaging, with integrity, accountability, and trustworthiness.
• Action-oriented approach; ability to drive results, make sound decisions, and demonstrate patience.
• Ability to work a flexible schedule that includes evenings, weekends, and occasional holidays.
• Ability to consent to periodic comprehensive background checks conducted by a third party may be required.

Nice To Haves

• High school diploma or equivalent.

Responsibilities

• Ensure memorable customer experiences and client satisfaction in the Print Department.
• Ensure Office Depot selling techniques and sales training are carried out in print and across the store.
• Drive a sales-focused environment by training and developing all associates, including print associates.
• Model exceptional customer service and product expertise.
• Guide, direct, and train associates on print processes and selling techniques.
• Facilitate training sessions on the business model and the full service offering for clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and foster trust and brand loyalty.
• Use independent judgment when providing input on assessments of associates’ performance, certifications, and competencies.
• Operate Print Services equipment to maintain efficient production and complete customer orders correctly and on time.
• Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
• Contribute to increased sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
• Maintain the safety and security of the print department, building, and associates when other managers are absent.
• Perform store opening and closing duties, including operating the alarm system, cash handling, and daily store balancing.
• Partner with associates to ensure regular loss-prevention compliance.
• Perform all responsibilities associated with the External Key Carrier designation.
• Perform other duties as necessary or assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• Possible participation in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED