Retail Print Manager

Office Depot • Gurnee, IL

10d

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will oversee print production, equipment, and supplies, ensuring high-quality print materials are delivered correctly and on time. The role supports a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Print Manager leads print sales and service, helps maintain visual and merchandising standards, and trains and develops associates. As a Key Carrier and leader on duty, the manager is responsible for opening and closing the store and maintaining the safety and security of the print department, building, and associates when other managers are absent. The schedule is flexible to meet business needs and includes evenings, weekends, and occasional holidays. The role may require consent to periodic comprehensive third-party background checks.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience.
• At least 2 years of management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.
• Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
• Subject-matter expertise in Print Services and related systems.
• Proficiency with role-related technology and POS systems.
• Advanced selling skills.
• Strong verbal and written interpersonal and communication skills.
• Passion for the brand, products, services, and solutions.
• Desire to continually develop selling skills and product knowledge.
• Ability to coach, train, and develop others.
• Adaptable, positive, and engaging, with integrity, accountability, and trustworthiness.
• Action-oriented and results-driven, with sound decision-making skills and patience.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
• May be required to consent to periodic comprehensive background checks conducted by a third party.

Responsibilities

• Ensure memorable customer experiences and client satisfaction in the Print Department.
• Ensure Office Depot selling techniques and sales training are executed in print and across the store.
• Create a sales-focused environment through training and development of all associates.
• Model exceptional customer service and product expertise.
• Guide, direct, and train associates on print processes and selling techniques.
• Facilitate training sessions on the business model and holistic service offering for clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Use independent judgment when providing input on associate performance, certifications, and competencies.
• Operate Print Services equipment to maintain efficient production and complete customer orders correctly and on time.
• Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
• Maintain the safety and security of the print department, building, and associates when other managers are absent.
• Perform store opening and closing responsibilities, including activating and deactivating the alarm system, cash handling, and daily store balancing.
• Partner with associates to ensure regular loss-prevention compliance.
• Perform all responsibilities associated with the External Key Carrier designation.
• Perform other duties as necessary or assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED