Retail Print Manager

Office Depot•Houston, TX

10d•Onsite

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will oversee print production, equipment, and supplies, ensuring high-quality work is delivered accurately and on time. You will help create a customer-centric environment, maintain visual and merchandising standards for print products, engage with the local community, and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The role includes leading and developing associates, improving print operations, and promoting sales and customer satisfaction. The Print Manager is also a Key Carrier and leader on duty, responsible for opening and closing the store and maintaining its safety and security when other managers are absent. A flexible schedule is required, including evenings, weekends, and occasional holidays. The role may require consent to periodic comprehensive third-party background checks.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience.
At least 2 years of management experience or equivalent internal development.
Experience in Print Center operations.
Experience with logistics, freight, and visual merchandising.
Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
Subject matter expertise in Print Services and related systems.
Proficiency with role-related technology and POS systems.
Advanced selling skills.
Strong verbal and written interpersonal and communication skills.
Passion for the company’s brand, products, services, and solutions.
Desire to continuously grow selling skills and product knowledge.
Ability to coach, train, and develop others.
Adaptable, positive, and engaging, with integrity, accountability, and trustworthiness.
Action-oriented, results-driven, able to make sound decisions, and patient.
Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
May be required to consent to periodic comprehensive background checks conducted by a third party.

Responsibilities

Ensure memorable customer experiences and client satisfaction in the Print Department.
Execute Office Depot selling techniques and sales training in print and across the store.
Drive a sales-focused environment by training and developing associates.
Model exceptional customer service and print product expertise.
Guide, direct, and train associates on print processes and selling techniques.
Facilitate training on the business model and the full range of services offered to clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
Use independent judgment when providing input on associate performance, certifications, and competencies.
Operate Print Services equipment to maintain efficient production and complete orders correctly and on time.
Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
Maintain the safety and security of the print department, building, and associates when other managers are absent.
Perform store opening and closing duties, including activating and deactivating the alarm system, cash handling, and daily store balancing.
Partner with associates to ensure regular loss-prevention compliance.
Perform all responsibilities associated with the External Key Carrier designation.
Perform other duties as necessary.