Retail Print Manager

Office Depot•Newport News, VA

10d

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will oversee the print production process, manage equipment and supplies, and ensure high-quality print materials are delivered on time. You will foster a customer-centric environment, support local community engagement, and promote a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. As a Key Carrier and leader on duty, you will also open and close the store. The role requires a flexible schedule that can include evenings, weekends, and occasional holidays. Periodic comprehensive third-party background checks may be required. You will lead customer service and sales efforts in the Print Department and across the store, train and develop associates, and support operational efficiency and profitability. You will also help maintain the safety and security of the print department, building, and associates when other managers are absent. The ODP Group is a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, an online presence, and Office Depot and OfficeMax retail stores. The company is committed to maintaining a safe and healthy work environment and expects coworkers to work safely and address potential hazards. The company offers competitive salaries, benefits including a 401(k), opportunities for career growth, and potential participation in an incentive program, subject to its terms and conditions.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience.
At least 2 years of management experience or equivalent internal development.
Experience in Print Center operations.
Experience with logistics, freight, and visual merchandising.
Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
Subject matter expertise in Print Services and related systems.
Proficiency with role-related technology and POS systems.
Advanced selling skills.
Strong verbal and written interpersonal and communication skills.
Ability to coach, train, and develop others.
Adaptability, a positive and engaging approach, and demonstrated integrity, accountability, and trust.
Action-oriented approach, results focus, sound decision-making, and patience.
Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.

Nice To Haves

Passion for the brand, products, services, and solutions.
Desire to continuously grow selling skills and product knowledge.

Responsibilities

Ensure memorable customer experiences and client satisfaction in the Print Department.
Ensure execution of Office Depot selling techniques and sales training in print and across the store.
Promote a sales-focused environment by training and developing associates, including print associates.
Model exceptional customer service and print product expertise.
Guide, direct, and train associates on print processes and selling techniques.
Facilitate training on the business model and the full range of services offered to clients and customers.
Observe, coach, and give feedback to improve associate proficiency and build trust and brand loyalty.
Use independent judgment when providing input on associate performance, certifications, and competencies.
Operate print equipment to maintain efficient production and complete customer orders correctly and on time.
Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
Maintain the safety and security of the print department, building, and associates when other managers are absent.
Open and close the store, including operating the alarm system, handling cash, and balancing the store daily.
Partner with associates to ensure regular loss prevention compliance.
Perform other duties as necessary, including responsibilities associated with the External Key Carrier designation.