Retail Print Manager

Office Depot • Newport News, VA

10d • $17 - $29

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will foster a sales culture, maintain visual and merchandising standards for print products, and prioritize client satisfaction. The role oversees print production, equipment, and supplies to ensure high-quality materials are delivered correctly and on time. You will help lead a customer-centric environment, engage with the local community, and support a culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Print Manager is also a Key Carrier and leader on duty, responsible for opening and closing the store. The schedule is flexible based on business needs and includes evenings, weekends, and occasional holidays. The role may require consent to periodic comprehensive background checks conducted by a third party.

The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and omnichannel operations, including Office Depot and OfficeMax retail stores. All coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. The posting describes the general nature of the work and notes that other duties may be assigned. The company offers competitive salaries, a benefits package including a 401(k), opportunities for career growth, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience.
• Minimum of 2 years of management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.
• Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
• Subject matter expertise in Print Services and related systems.
• Proficiency with role-related technology and POS systems.
• Advanced selling skills.
• Strong verbal and written interpersonal and communication skills.
• Ability to coach, train, and develop others.
• Adaptability and a positive, engaging approach; demonstrates integrity, accountability, and trust.
• Action-oriented approach, results focus, sound decision-making, and patience.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and occasional holidays.
• Consent to periodic comprehensive third-party background checks may be required.

Nice To Haves

• Passion for the company’s brand, products, services, and solutions.
• Desire to continuously grow selling skills and product knowledge.

Responsibilities

• Ensure memorable customer experiences and client satisfaction in the Print Department.
• Ensure execution of Office Depot selling techniques and sales training in print and across the store.
• Drive a sales-focused environment by training and developing associates, including print associates.
• Model exceptional customer service and product expertise.
• Provide guidance, direction, and ongoing training so associates understand print processes and selling techniques.
• Conduct training on the business model and the complete service offering for clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Use independent judgment when providing input on assessments of store associates’ performance, certifications, and competencies.
• Operate Print Services equipment to support efficient production and complete customer orders correctly and on time.
• Identify process improvements and implement plans to reduce waste and inefficiency, including monitoring and managing print supplies.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Maintain the safety and security of the print department, building, and associates when other managers are absent.
• Perform opening and closing responsibilities, including activating and deactivating the store alarm, cash handling, and daily store balancing.
• Partner with associates to ensure regular loss-prevention compliance.
• Perform all responsibilities associated with the External Key Carrier designation.
• Perform other duties as deemed necessary or assigned.

Benefits

• Competitive salaries.
• Benefits package including a 401(k).
• Opportunities to move and grow within the organization.
• Possible participation in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED