Retail Print Manager

Office Depot•Texarkana, TX

10d•$14 - $19

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high print volume store. You will oversee the print production process, print equipment, and supplies while ensuring high-quality print materials and timely, correct order completion. The role supports a customer-centric environment, strong visual and merchandising standards for print products, client satisfaction, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. You will lead and develop associates across the store, providing guidance, training, coaching, and feedback on print processes, selling techniques, and the company’s service offering. As a Key Carrier and leader on duty, you will maintain store and associate safety and security, perform opening and closing duties, handle cash, balance the store, and support loss-prevention compliance. The position requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. The essential functions may require consent to periodic comprehensive third-party background checks.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience.
At least 2 years of management experience or equivalent internal development.
Experience in Print Center operations.
Experience with logistics, freight, and visual merchandising.
Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
Subject matter expertise in Print Services and related systems.
Proficiency with role-related technology and POS systems.
Advanced selling skills.
Strong verbal and written interpersonal and communication skills.
Passion for the brand, products, services, and solutions.
Desire to continuously grow selling skills and product knowledge.
Ability to coach, train, and develop others.
Adaptable, positive, and engaging, with integrity, accountability, and trustworthiness.
Action-oriented, results-driven, able to make sound decisions, and patient.
Able to work a flexible schedule, including evenings, weekends, and occasional holidays.
May be required to consent to periodic comprehensive third-party background checks.

Responsibilities

Ensure memorable customer experiences and client satisfaction in the Print Department.
Ensure execution of Office Depot selling techniques and sales training in print and across the store.
Drive a sales-focused environment by training and developing associates, including print associates.
Model exceptional customer service and product expertise.
Guide, direct, and provide ongoing training to associates on print processes and selling techniques.
Facilitate training sessions on the business model and holistic service offering for clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
Use independent judgment when providing input on store associates’ performance, certifications, and competencies.
Operate Print Services equipment to maintain efficient production and complete customer orders correctly and on time.
Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
Maintain the safety and security of the print department, building, and associates when other managers are absent.
Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
Partner with associates to ensure regular loss-prevention compliance.
Perform all responsibilities associated with the External Key Carrier designation.
Perform other duties as necessary.