Retail Print Manager

Office Depot•Dickson, TN

12d•$15 - $24•Onsite

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will help develop a vibrant sales culture, maintain visual and merchandising standards for print products, and prioritize client satisfaction. The role oversees print production, equipment, and supplies, and ensures high-quality print materials are delivered. You will help lead a customer-centric environment, engage with the local community, and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Print Manager is also a Key Carrier and leader on duty, responsible for opening and closing the store. The role requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Duties may require consent to periodic comprehensive background checks conducted by a third party. The ODP Group offers competitive salaries, a benefits package including a 401(k), opportunities for career growth, and possible participation in an incentive program subject to its terms and conditions. The company is committed to workplace safety and equal employment opportunity. The posting remains open for at least three days and expires when the position is filled.

Requirements

1–3 years of related experience.
At least 2 years of management experience or equivalent internal development.
Experience in Print Center operations.
Experience with logistics, freight, and visual merchandising.
Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
Subject matter expertise in Print Services and related systems.
Proficiency with role-related technology and POS systems.
Advanced selling skills.
Strong verbal and written interpersonal and communication skills.
Ability to coach, train, and develop others.
Adaptability, a positive and engaging manner, integrity, accountability, and trustworthiness.
Action orientation, results focus, sound decision-making, and patience.
Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
Ability to perform opening and closing duties and key-carrier responsibilities.

Nice To Haves

High school diploma or equivalent preferred.
Passion for the brand, products, services, and solutions.
Desire to continuously improve selling skills and product knowledge.

Responsibilities

Ensure memorable customer experiences and client satisfaction in the Print Department.
Execute Office Depot selling techniques and sales training in print and across the store.
Drive a sales-focused environment through training and development of associates, including print associates.
Model exceptional customer service and product expertise.
Guide, direct, and train associates on print processes and selling techniques.
Facilitate training on the business model and the full service offering for clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
Use independent judgment when providing input on associate performance, certifications, and competencies.
Operate Print Services equipment to support efficient production and complete orders correctly and on time.
Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
Contribute to sales and profitability through initiatives to improve conversion, Average Order Value, and customer satisfaction.
Maintain the safety and security of the print department, building, and associates when other managers are absent.
Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
Partner with associates to ensure regular loss prevention compliance.
Perform other duties as necessary, including responsibilities associated with the External Key Carrier designation.