Retail Print Manager

Office Depot•Phoenix, AZ

10d•Onsite

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will help build a vibrant sales culture, uphold visual and merchandising standards for print products, and prioritize client satisfaction. You will oversee print production, equipment, and supplies and ensure high-quality print materials are delivered. The role also supports a customer-centric environment, local community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Print Manager is a Key Carrier and leader on duty, responsible for opening and closing the store. The schedule is flexible to meet business needs and includes evenings, weekends, and occasional holidays. Essential functions may require consent to periodic comprehensive third-party background checks.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience.
At least 2 years of management experience or equivalent internal development.
Experience in Print Center operations.
Experience with logistics, freight, and visual merchandising.
Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
Subject matter expertise in Print Services and related systems.
Proficiency with role-related technology and POS systems.
Advanced selling skills.
Strong verbal and written interpersonal and communication skills.
Ability to coach, train, and develop others.
Ability to work a flexible schedule that includes evenings, weekends, and occasional holidays.
Ability to support the company’s operational safety culture by working safely and addressing potential hazards or concerns.

Nice To Haves

Passion for the brand, products, services, and solutions.
Desire to continuously grow selling skills and product knowledge.
Adaptable, positive, and engaging approach, with integrity, accountability, and trust.
Action-oriented, results-driven approach, sound decision-making, and patience.

Responsibilities

Own delivery of memorable customer experiences and client satisfaction in the Print Department.
Ensure execution of Office Depot selling techniques and sales training in print and across the store.
Drive a sales-focused environment through training and development of associates.
Model exceptional customer service and product expertise.
Guide, direct, and train associates on print processes and selling techniques.
Facilitate training on the business model and the full service offering for clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
Use independent judgment when providing input on associates’ performance, certifications, and competencies.
Operate Print Services equipment to maintain efficient production and complete customer orders correctly and on time.
Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
Support sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
Maintain the safety and security of the print department, building, and associates when other managers are absent.
Perform store opening and closing duties, including alarm activation and deactivation, cash handling, and daily store balancing.
Partner with associates to ensure regular loss prevention compliance.
Perform other duties as necessary, including responsibilities associated with the External Key Carrier designation.