Retail Customer Service Associate (Cashier)

PGA Tour • Novi, MI

3d

About The Position

The Customer Service Associate engages customers in the Cashier Area and Club Desk and delivers excellent service throughout the checkout process. The role processes returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons; handles payments securely; answers basic product questions; and provides store information or directs customers to the appropriate areas or team members. The Associate also maintains a clean, organized, operational front-end area, supports merchandising, stays informed about promotions, and promotes the store’s products and services. The position reports to the Sales and Service Manager and contributes to sales, lasting customer relationships, and a best-in-class customer experience.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage with customers and provide world-class service using PGATSS service behaviors.
• Build lasting customer relationships that encourage repeat visits.
• Greet and engage customers in the Cashier Area and Club Desk.
• Process front-end transactions and services, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain merchandise presentation and stock levels in front-end areas to support sales and the customer experience.
• Ensure front-end equipment and supplies are maintained and operational.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Keep the front-end area clean and professionally presented.
• Securely accept cash, credit/debit cards, and gift cards, and process transactions accurately and efficiently according to standard operating procedures.
• Answer basic product questions, provide store information, and direct customers to store areas or team members as needed.
• Stay informed about merchandising promotions and marketing events using bulletins on The Links, and maintain a strong merchandising presence throughout promotions.
• Promote the company’s products and services by informing and educating customers.
• Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED