Retail Customer Service Associate (Cashier)

PGA Tour Superstore • Louisville, KY

3d • $15 - $17

About The Position

PGA TOUR Superstore is hiring a Customer Service Associate to serve Customers in the Cashier Area and Club Desk. Reporting to the Sales and Service Manager, the Associate provides excellent service throughout checkout, processes transactions and other front-end operations, maintains the presentation and functionality of the area, and helps create a best-in-class Customer experience. The role includes handling payments securely, answering basic product questions, sharing information about products and services, and staying informed about promotions.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills, with good verbal and written communication skills and the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage and greet Customers in the front-end areas, provide world-class service, and build lasting Customer relationships.
• Process returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain merchandise presence and visual presentation in the Cashier Area and Club Desk to support sales and the Customer experience.
• Keep front-end equipment and supplies maintained and operational.
• Promote ethical conduct, safety, and compliance across departments.
• Keep the front-end area clean and professionally presented.
• Securely accept and correctly process cash, credit/debit card, and gift card payments according to Standard Operating Procedures.
• Answer basic product questions, provide store information, and direct Customers to store areas or team members as needed.
• Stay informed about merchandising promotions and marketing events, using bulletins on The Links to support promotion merchandising.
• Inform, educate, and promote Customers on the company’s products and services.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• Full reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED