Retail Customer Service Associate (Cashier)

PGA Tour • Westminster, CO

1d

About The Position

A Customer Service Associate engages Customers in the Cashier Area and Club Desk and provides excellent service throughout the checkout process. The role processes returns, exchanges, gift cards, promotions, lesson redemptions, loyalty program awards, discounts, and coupons; securely handles payments; answers basic product questions; and shares information about store offerings. The Associate helps maintain a clean, organized, professional, and well-stocked front-end area, keeps equipment and supplies operational, and stays current on promotions and marketing events. By providing world-class service and building lasting Customer relationships, the role supports sales and a best-in-class Customer experience. The position reports to the Sales and Service Manager.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage and greet Customers in front-end areas, including the Cashier Area and Club Desk, and provide world-class service.
• Build lasting Customer relationships that encourage repeat visits.
• Perform front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain front-end merchandise presentation and stock levels to support sales and the Customer experience.
• Ensure front-end equipment and supplies are maintained and operational.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Keep the front-end area clean and professionally presented.
• Securely accept cash, credit and debit cards, and gift cards, and process transactions accurately and efficiently according to Standard Operating Procedures.
• Answer basic product questions, provide store information, and direct Customers to store areas or team members as needed.
• Stay informed about merchandising promotions and marketing events and maintain their merchandising presence throughout each promotion.
• Promote and educate Customers about products and services.
• Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED