Retail Customer Service Associate (Cashier)
About The Position
At PGA TOUR Superstore, the Retail Customer Service Associate (Cashier) engages customers in the Cashier Area and Club Desk and provides excellent service throughout the checkout process. The role processes returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons; handles payments securely; answers basic product questions; and helps customers find store areas or team members. The Associate also supports sales and the customer experience by maintaining merchandise presentation, keeping front-end areas clean and organized, ensuring equipment and supplies are operational, and staying informed about promotions and marketing events. The role reports to the Sales and Service Manager and contributes to a safe, ethical, compliant workplace and lasting customer relationships. The position requires flexible availability, including nights, weekends, and holidays. Physical duties include standing for extended periods, climbing a ladder, moving throughout the store, and lifting a 30 lb. box overhead. PGA TOUR Superstore is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
Requirements
- High school diploma or equivalent.
- Strong listening and interpersonal skills.
- Good verbal and written communication skills, including the ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail sales, customer service, or similar experience is preferred.
Responsibilities
- Engage and greet customers in the front-end areas, including the Cashier Area and Club Desk, and provide world-class service that builds lasting customer relationships.
- Process front-end transactions and operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
- Maintain front-end merchandise presentation and stock levels to support sales and the customer experience.
- Keep front-end equipment and supplies maintained and operational.
- Demonstrate ethical conduct and support safety and compliance across departments.
- Maintain a clean and professional front-end area.
- Securely accept and correctly process cash, credit/debit card, and gift card payments in accordance with Standard Operating Procedures.
- Answer basic product questions, provide store information, and direct customers to store areas or team members as needed.
- Stay informed about merchandising promotions and marketing events using bulletins on The Links, and maintain merchandising presence throughout each promotion.
- Promote and educate customers about products and services.
- Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
