Retail Customer Service Associate: Cashier
About The Position
The Customer Service Associate engages customers in the Cashier Area and Club Desk and delivers excellent service throughout checkout. The role processes returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons; securely handles payments; provides product and store information; and stays informed about promotions. The Associate maintains a clean, organized, professional, and operational front-end area, supports merchandise presentation, promotes products and services, and helps build lasting customer relationships that support sales and a best-in-class customer experience. The role reports to the Sales and Service Manager. PGA TOUR Superstore describes a family culture and a vision to inspire people through golf and tennis. The company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Duties and responsibilities may change at any time with or without notice.
Requirements
- High school diploma or equivalent.
- Strong listening and interpersonal skills.
- Good verbal and written communication skills and ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail sales, customer service, or similar experience.
Responsibilities
- Engage customers and provide world-class service using PGATSS service behaviors, building relationships that encourage return visits.
- Greet and engage customers in the Cashier Area and Club Desk.
- Process front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
- Maintain merchandise presence and visual presentation in front-end areas to support sales and the customer experience.
- Keep front-end equipment and supplies maintained and operational.
- Demonstrate ethical conduct and promote safety and compliance across departments.
- Maintain a clean, professional front-end presentation.
- Accept and securely process cash, credit/debit card, and gift card payments in accordance with standard operating procedures.
- Answer basic product questions, provide store information, and direct customers to store areas or team members as needed.
- Stay informed about merchandising promotions and marketing events and maintain promotional merchandising throughout each promotion.
- Promote products and services by informing and educating customers about available offerings.
- Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
