Retail Customer Service Associate (Cashier)

PGA Tour•Indianapolis, IN

23h

About The Position

The Retail Customer Service Associate works in the Cashier Area and Club Desk, engaging Customers and delivering excellent service throughout the checkout process. The role processes transactions and front-end operations—including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons—while maintaining a clean, organized, and well-presented area. The Associate handles payments securely, answers basic product questions, provides store information, and helps Customers find products or team members. The position also supports sales and the Customer experience by promoting products and services, keeping front-end merchandise at a high stock and visual standard, and staying informed about promotions and marketing events. The Associate reports to the Sales and Service Manager and contributes to a safe, compliant, and ethical workplace.

Requirements

High school diploma or equivalent.
Strong listening and interpersonal skills.
Good verbal and written communication skills, including the ability to communicate cross-functionally.
Basic computer skills and working knowledge of Microsoft Office Suite.
Ability to organize multiple priorities to meet deadlines and objectives.
Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
Flexible availability, including nights, weekends, and holidays.
Ability to learn business acumen with appropriate training.
Strong self-accountability and a proactive drive for results.

Nice To Haves

Retail sales, customer service, or similar experience.

Responsibilities

Engage Customers and provide world-class service using PGATSS Service behaviors.
Build lasting Customer relationships that encourage repeat visits.
Greet and engage Customers in the Cashier Area and Club Desk.
Process front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
Maintain front-end merchandise at a high stock and visual level to support sales and the Customer experience.
Keep front-end equipment and supplies maintained and operational.
Demonstrate ethical conduct and support safety and compliance across departments.
Maintain a clean and professional front-end presentation.
Securely accept cash, credit/debit cards, and gift cards, processing transactions correctly and efficiently according to Standard Operating Procedures.
Answer basic product questions, provide store information, and direct Customers to store areas or team members as needed.
Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout promotions.
Promote the company’s products and services by informing and educating Customers.
Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.