Retail Customer Service Associate (Cashier)

PGA Tour•Hilton Head, SC

About The Position

At PGA TOUR Superstore, the Retail Customer Service Associate (Cashier) helps deliver excellent service in the Cashier Area and Club Desk. Reporting to the Sales and Service Manager, the Associate engages Customers throughout checkout, processes transactions and front-end operations, provides product and store information, and helps maintain a clean, organized, and well-presented front end. The role supports sales and a best-in-class Customer experience by promoting products and services, staying informed about promotions and marketing events, and building lasting Customer relationships. The position requires flexible availability, including nights, weekends, and holidays. It involves standing for extended periods, moving throughout the store, climbing ladders, and lifting a 30 lb. box overhead. PGA TOUR Superstore is an Equal Opportunity Employer committed to a diverse and inclusive workplace.

Requirements

High school diploma or equivalent.
Strong listening and interpersonal skills.
Good verbal and written communication skills, including the ability to communicate cross-functionally.
Basic computer skills and working knowledge of Microsoft Office Suite.
Ability to organize multiple priorities to meet deadlines and objectives.
Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
Flexible availability, including nights, weekends, and holidays.
Ability to learn business acumen with appropriate training.
Strong self-accountability and a proactive drive for results.

Nice To Haves

Retail sales, customer service, or similar experience.

Responsibilities

Engage Customers in the front-end areas and provide world-class service using PGATSS Service behaviors.
Build lasting Customer relationships that encourage Customers to return.
Greet and assist Customers in the Cashier Area and Club Desk.
Process front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
Maintain merchandise presence and visual presentation in front-end areas to support sales and the Customer experience.
Keep front-end equipment and supplies maintained and operational.
Promote ethical conduct, safety, and compliance across departments.
Maintain a clean and professional front-end area.
Accept cash, credit/debit card, and gift card payments securely, processing transactions accurately and efficiently according to Standard Operating Procedures.
Answer basic product questions, provide store information, and direct Customers to store areas or team members as needed.
Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout each promotion.
Inform, educate, and promote Customers on products and services.
Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.