Retail Customer Service Associate (Cashier)

PGA Tour • Cupertino, CA

1d

About The Position

The Customer Service Associate engages customers in the Cashier Area and Club Desk and provides excellent service throughout the checkout process. The role handles transactions and front-end operations—including returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons—while maintaining a clean, organized, and professionally presented area. The Associate processes payments securely, answers basic product questions, shares store information, and stays current on promotions and marketing events. Through product and service education and lasting customer relationships, the role supports sales and a best-in-class customer experience. The position reports to the Sales and Service Manager.

Requirements

• Strong listening and interpersonal skills.
• Good verbal and written communication skills and ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High school diploma or equivalent.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage customers and provide world-class service using PGATSS Service behaviors.
• Build lasting customer relationships that encourage repeat visits.
• Greet and engage customers throughout the Cashier Area and Club Desk.
• Carry out front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain merchandise presence and visual standards in front-end areas to support sales and the customer experience.
• Keep front-end equipment and supplies maintained and operational.
• Demonstrate ethical conduct and promote safety and compliance across departments.
• Maintain a clean, professional front-end area.
• Securely accept cash, credit/debit cards, and gift cards, and process transactions accurately and efficiently according to Standard Operating Procedures.
• Answer basic product questions, provide store information, and direct customers to store areas or team members as needed.
• Stay informed about upcoming merchandising promotions and marketing events and maintain merchandising presence throughout promotion cycles using bulletins on The Links.
• Promote products and services by informing and educating customers about available offerings.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED