Retail Customer Service Associate (Cashier)

PGA Tour • Birmingham, AL

1d

About The Position

At PGA TOUR Superstore, the Retail Customer Service Associate is responsible for engaging customers in the Cashier Area and Club Desk and delivering excellent service throughout the checkout process. Reporting to the Sales and Service Manager, the Associate processes transactions and front-end operations, maintains an organized and professional work area, provides product and store information, and promotes the company’s products and services. The role helps drive sales and build lasting customer relationships while supporting a best-in-class customer experience.

The Associate securely handles payments and follows Standard Operating Procedures, stays informed about promotions and marketing events, and helps maintain front-end merchandise, equipment, and supplies. The position requires flexible availability, including nights, weekends, and holidays, and the ability to meet the stated physical demands. PGA TOUR Superstore describes its culture as a family culture focused on inspiring people through golf and tennis, and is committed to a diverse and inclusive work environment.

Requirements

• High School Diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Ability to maintain flexible availability, including nights, weekends, and holidays.
• Ability to learn business acumen quickly with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage customers and provide world-class service using PGATSS service behaviors.
• Build lasting customer relationships that encourage customers to return.
• Greet and engage customers in front-end areas, including the Cashier Area and Club Desk.
• Process front-end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain front-end merchandise presentation and visual standards to support sales and the customer experience.
• Keep front-end equipment and supplies maintained and operational.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Maintain a clean and professional front-end area.
• Securely accept cash, credit/debit card, and gift card payments and process transactions correctly and efficiently according to Standard Operating Procedures.
• Answer basic product questions, provide store information, and direct customers to store areas or team members as needed.
• Stay informed about upcoming merchandising promotions and marketing events using bulletins on The Links, and maintain a strong merchandising presence throughout each promotion.
• Inform, educate, and promote customers on products and services.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED