Retail Customer Service Associate (Cashier)

PGA Tour Superstore • Cupertino, CA

2d • $19 - $21

About The Position

At PGA TOUR Superstore, the Retail Customer Service Associate (Cashier) helps create a family-oriented culture and supports the company’s vision to inspire people through golf and tennis. Reporting to the Sales and Service Manager, the Associate engages Customers in the Cashier Area and Club Desk and provides excellent service throughout checkout. The role supports Customer relationships and sales by processing transactions and front-end operations, sharing product and store information, and promoting products and services.

The Associate processes payments, returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons. The role also maintains a clean, organized, well-stocked, and professional front-end area; keeps equipment and supplies operational; and stays informed about promotions and marketing events. The Associate is expected to demonstrate ethical conduct, safety, and compliance, and to communicate operational and merchandising opportunities to the Sales and Service Manager.

The position requires flexible availability, including nights, weekends, and holidays. Physical demands include standing for extended periods, climbing ladders, moving throughout the store, and lifting a 30-pound box overhead. The posted pay range is $18.50–$21.25 per hour.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills, with good verbal and written communication skills and the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience is preferred.

Responsibilities

• Engage and greet Customers in the Cashier Area and Club Desk, providing world-class service and building lasting relationships.
• Execute front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain front-end merchandise presentation and stock levels to support sales and the Customer experience.
• Keep front-end equipment and supplies maintained and operational.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Maintain a clean, organized, and professional front-end area.
• Securely accept cash, credit/debit cards, and gift cards, and process transactions accurately and efficiently according to Standard Operating Procedures.
• Answer basic product questions, provide store information, and direct Customers to store areas or team members as needed.
• Stay current on merchandising promotions and marketing events and maintain merchandising presence throughout each promotion.
• Inform, educate, and promote Customers on products and services.
• Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED