Retail Customer Service Associate (Cashier)

PGA Tour Superstore•Timonium, MD

9d•$17 - $19

About The Position

At PGA TOUR Superstore, the Retail Customer Service Associate is responsible for engaging customers in the Cashier Area and Club Desk and providing excellent service throughout checkout. The role processes returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons; handles payments securely; provides product and store information; and helps maintain a clean, organized, professional front-end area. Associates stay informed about promotions, promote the company’s products and services, and help build lasting customer relationships that support sales and a best-in-class customer experience. The position reports to the Sales and Service Manager. Candidates need strong listening, interpersonal, verbal, and written communication skills; basic computer skills and working knowledge of Microsoft Office Suite; and the ability to organize multiple priorities. A high school diploma or equivalent is required. Retail sales, customer service, or similar experience is preferred. The role requires flexible availability, including nights, weekends, and holidays, and the ability to stand for extended periods, climb a ladder, move throughout the store, and lift a 30-pound box overhead.

Requirements

High school diploma or equivalent.
Strong listening and interpersonal skills.
Good verbal and written communication skills, including the ability to communicate cross-functionally.
Basic computer skills and working knowledge of Microsoft Office Suite.
Ability to organize multiple priorities to meet deadlines and objectives.
Ability to learn business acumen with appropriate training.
Strong self-accountability and a proactive drive for results.
Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
Flexible availability, including nights, weekends, and holidays.

Nice To Haves

Retail sales, customer service, or similar experience.

Responsibilities

Engage and greet customers in the Cashier Area and Club Desk, provide world-class service, and build lasting customer relationships.
Process front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
Maintain front-end merchandise at a high stock and visual presentation level to support sales and customer experience.
Keep front-end equipment and supplies maintained and operational.
Demonstrate ethical conduct, safety, and compliance across departments.
Keep the front-end area clean and professionally presented.
Securely accept cash, credit/debit cards, and gift card payments and process transactions accurately and efficiently according to Standard Operating Procedures.
Answer basic product questions, provide store information, and direct customers to store areas or team members as needed.
Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout promotions using bulletins on The Links.
Promote, inform customers about, and educate them on products and services.
Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.