Retail Customer Service Associate: Cashier

PGA Tour•Plantation, FL

About The Position

The Customer Service Associate engages customers in the Cashier Area and Club Desk and provides excellent service throughout checkout. The role processes returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons while maintaining a clean, organized, and well-presented front-end area. The Associate securely handles payments, answers basic product questions, shares store information, and stays informed about promotions and marketing events. By promoting products and services and building lasting customer relationships, the Associate helps drive sales and deliver a best-in-class customer experience. The position reports to the Sales and Service Manager. Associates are expected to demonstrate ethical conduct, safety, and compliance, maintain front-end equipment and supplies, and provide feedback about operational and merchandising opportunities. The role requires flexible availability, including nights, weekends, and holidays, and involves standing for extended periods, using a ladder, moving throughout the store, and lifting a 30-pound box overhead.

Requirements

Strong listening and interpersonal skills.
Good verbal and written communication skills, including the ability to communicate cross-functionally.
Basic computer skills and working knowledge of Microsoft Office Suite.
Ability to organize multiple priorities to meet deadlines and objectives.
High school diploma or equivalent.
Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
Flexible availability, including nights, weekends, and holidays.
Ability to quickly learn business acumen with appropriate training.
Strong self-accountability and a proactive drive for results.

Nice To Haves

Retail sales, customer service, or similar experience.

Responsibilities

Engage customers and provide world-class service using PGATSS Service behaviors.
Build lasting customer relationships that encourage repeat visits.
Greet and engage customers in the Cashier Area and Club Desk.
Process front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
Maintain front-end merchandise presence and visual standards to support sales and customer experience.
Ensure front-end equipment and supplies are maintained and operational.
Demonstrate ethical conduct, safety, and compliance across departments.
Keep front-end areas clean and professionally presented.
Securely accept cash, credit and debit cards, and gift cards, and process transactions accurately and efficiently according to SOPs.
Answer basic product questions, provide store information, and direct customers to store areas or team members as needed.
Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout promotions.
Promote the company’s products and services and inform and educate customers about offerings.
Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.